Stephen Tran never expected someone to steal his worker’s hard-earned tips, especially someone who works for tips themselves. But he says it happened around noon on Thursday at a BurgerIM restaurant in Carmichael.In security camera video shared with KCRA 3, a DoorDash delivery woman wearing a blue jacket is shown waiting to pick up a food order. She waits for the cashier to leave, then, reaches into the tip jar by the register, and grabs the cash.”Every dollar when it comes to a tip, it matters,” Tran said. “At a family business or any small restaurant, you’re making minimum wage.”Tran reached out to DoorDash to report the woman. Customer service reps wrote that DoorDash could block the dasher from receiving orders from the restaurant. Another email stated Tran’s restaurant had “the ability to rate all Dasher interactions.”Representatives with the billion-dollar company did not share feedback on any disciplinary action, if any, they would take against their Dasher for stealing.”If your employee is stealing from us, that’s not going to stop them from stealing either someone else’s food or another location,” said Tran. “You have to hold your employees accountable for what they do.”Tran told us the dasher did return to the restaurant later that day, but she said the woman in the video was not her. Security camera video shows that the woman who appeared in the restaurant later that afternoon was wearing the same shirt.”There’s video evidence she’s wearing the same outfit, she just took off the jacket,” added Tran.KCRA 3 took Tran’s concerns to DoorDash. A customer service representative said over the phone that the issue would be escalated to headquarters. Another representative also wrote in an email that they have sent our feedback to “the relevant teams.”
Stephen Tran never expected someone to steal his worker’s hard-earned tips, especially someone who works for tips themselves. But he says it happened around noon on Thursday at a BurgerIM restaurant in Carmichael.
In security camera video shared with KCRA 3, a DoorDash delivery woman wearing a blue jacket is shown waiting to pick up a food order. She waits for the cashier to leave, then, reaches into the tip jar by the register, and grabs the cash.
“Every dollar when it comes to a tip, it matters,” Tran said. “At a family business or any small restaurant, you’re making minimum wage.”
Tran reached out to DoorDash to report the woman. Customer service reps wrote that DoorDash could block the dasher from receiving orders from the restaurant. Another email stated Tran’s restaurant had “the ability to rate all Dasher interactions.”
Representatives with the billion-dollar company did not share feedback on any disciplinary action, if any, they would take against their Dasher for stealing.
“If your employee is stealing from us, that’s not going to stop them from stealing either someone else’s food or another location,” said Tran. “You have to hold your employees accountable for what they do.”
Tran told us the dasher did return to the restaurant later that day, but she said the woman in the video was not her. Security camera video shows that the woman who appeared in the restaurant later that afternoon was wearing the same shirt.
“There’s video evidence she’s wearing the same outfit, she just took off the jacket,” added Tran.
KCRA 3 took Tran’s concerns to DoorDash. A customer service representative said over the phone that the issue would be escalated to headquarters. Another representative also wrote in an email that they have sent our feedback to “the relevant teams.”