New updates are being added at the bottom of this story…….
Original story (published on December 20, 2021) follows:
The Google Pixel 6 and Pixel 6 Pro are the latest entrants in the flagship Pixel lineup. While reviewers have praised the devices for their unique-looking camera bump and overall performance, the software experience can be summed up as mediocre at best.
Ever since it was released in mid-October, owners have reported several bugs and glitches that have ruined the Pixel experience for many. While the hardware is impressive, it looks like some are having issues with the display.
According to recent reports, many Pixel 6 and Pixel 6 Pro users are complaining that their phone’s screen is cracking randomly without any physical damage.
While some say that their screen cracked when it was in their pocket, others say it automatically cracked when they were charging the phone.
People say that the cracks appear out of nowhere, which is really weird since the Pixel 6 and Pixel 6 Pro are protected by Corning’s Gorilla Glass Victus, which is the company’s toughest glass to date.
You can see in the image below how the crack looks like for a user who claims they noticed the crack when they took the phone out of their pocket.
Hey guys, only had the 6 pro for about 4 days now and it randomly cracked in my pocket. i have the otterbox defender case on it, no tempered glass protector yet because cant find it anywhere. havent dropped the phone or placed it anywhere weird or applied pressure. I just took it out of my front pocket and a crack from lower right hand side up halfway on the screen. is anyone else having issues like this or close? i know someone dropped it and it cracked but this is weird just random crack along screen.
(Source)
Another device owner said they tried contacting a Google Customer Support representative about the issue, but Google redirected to web support.
I want to talk to a real CSR to resolve this, but the support web page kept redirect me around and around without provide me any ways to talk to a real CSR agent. Tried calling customer service, but it kept referring me back to web support. I want to bring the issue to Google and I saw online community that I am not the only one has this issue. I don’t want to wait till the warranty expires. Can someone from customer support reach out to me?
(Source)
Initially, many thought that the screen cracked because of an error on their part, but after looking at the number of users affected by the issue, it looks like a design malfunction or an engineering error.
But since Google hasn’t said anything about the Pixel 6 screen cracking issue, we are unsure if it is a manufacturing or design defect or if the users are to blame here.
Nonetheless, we will be keeping an eye out on the problem and update this article as and when required, so make sure you keep checking this space.
Update 1 (December 23)
04:42 pm (IST): One individual says they received an email from Google support claiming that a representative would come to their house to fix the broken screen. If it isn’t repairable Google says they’ll replace the phone with a lesser value phone.
Update 2 (December 25)
12:27 pm (IST): If you have a Pixel 6 and the screen is intact, Google does have a dedicated help page that lists out dos and don’ts to prevent your phone’s screen from cracking.
Note: We have more such stories in our dedicated Google Section so be sure to follow them as well.
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