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Riverside County to change coronavirus vaccine appointment website after complaints – Press Enterprise

Riverside County is changing its website that books coronavirus vaccination appointments after scores of complaints from residents who said the site crashed or failed to schedule a shot once they filled out online forms.

The announcement came hours after an appointment window, which started at noon Thursday, Jan. 21, closed after just 32 minutes for six county-run clinics scheduled for the next few days in Perris, Lake Elsinore and Indio. Almost 4,000 appointments were booked, one for each available vaccine dose. Last week, more than 11,000 appointments were full in less than two hours Friday, Jan. 15.

A new website link will be announced soon, county officials said late Thursday afternoon in a news release.

For many, it has been a struggle just to log onto the county site. They took to social media and email to report website crashes and reported filling out forms only to find out no appointments were available.

“It was like trying to buy concert tickets with the site crashing, constantly reloading, and then finally getting in only to fill out all of my information to find out all the appointments were taken,” wrote Kathleen Orr, a 49-year-old Riverside resident and 8th grade middle school teacher, who tried getting an appointment at noon.

She added: “I don’t know of one teacher who was successful in getting an appointment today when the new sites opened up.”

Gary Dailey, a 69-year-old Riverside man, sought an appointment via the county website and also through Albertsons pharmacy.

“I just love how the (county) website is set up, if you are lucky enough to get on,” he said sarcastically via email. “I love repeatedly filling out the forms until I get to the very end where I actually make the appointment only to find out there are none, or better yet, the website vapor locks and you have to start all over from the beginning.”

In the release, county officials blamed “a technical issue in the website code (that) was uncovered at the time” the appointment window opened.

“Unfortunately, when many residents attempted to visit the appointment website, they saw a timeout screen,” the release states.

“Residents are understandably frustrated that the appointment website did not perform today,” Interim County Executive Officer Juan C. Perez said in the release. “While we worked with our vendor to ensure it would be operational today, unfortunately, it was not. Frankly, that’s unacceptable. We apologize for this unfortunate situation and will soon direct residents to a new website.”

Riverside County officials have also reminded residents that there are other options beyond the county, such as doctors, pharmacies and urgent-care clinics but stressed that the demand for shots exceeds the supply.

In an email to a constituent, Jeff Greene, chief of staff to Riverside County Supervisor Kevin Jeffries, wrote that part of the problem was Gov. Gavin Newsom’s announcement that counties could start offering the vaccine to those 65 and older — “we have nowhere near sufficient vaccine supplies to fill that need.”

“The previous plan with tiers and phases had its own frustrations and confusions, but it had at least been designed to make smaller groups eligible at once, so the system wouldn’t be overwhelmed,” Greene wrote.

“This week, we only had 3,900 doses total available to the county, and those appointments disappeared within a half hour (Thursday), with the system completely crashing for many/most/all of the unsuccessful applicants … The county bought significant extra bandwidth capacity for this week, but the website vendor apparently had other problems that contributed to the crashing of the site.”

Another issue, Greene wrote, is the state website used to complete the registration.

“Our own website is simply directing people to the CALVAX.org system operated by the state,” he wrote. “And not only has their platform been crashing regularly, but they are also responsible for the very frustrating process that doesn’t tell you there is no space available until after you’ve submitted all your information, unlike a private sector ticket site that holds your spot while you fill in the form.

Riverside County has no control over that, and other counties are seeing the same problem, he said.

San Bernardino County spokesman David Wert said users of that county’s vaccination website run into problems when clicking a link that takes them to the state website to fill out information to book an appointment. Often, users fill out pages of personal information, only to find there are no appointments available, he said.

The county is so frustrated, Wert added, that it’s considering creating its own online appointment booking system, though that would take a considerable amount of time and money.

Riverside County officials also said that when appointments open on their new website, it will still link to the state’s vaccine registration portal. If all appointments are booked when completing the state’s registration, residents won’t be able to schedule a time, the release stated.

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Health experts blame rapid expansion for vaccine shortages

Public health experts Thursday blamed COVID-19 vaccine shortages around the U.S. in part on the Trump administration’s push to get states to vastly expand their vaccination drives to reach the nation’s estimated 54 million people age 65 and over.

The push that began over a week ago has not been accompanied by enough doses to meet demand, according to state and local officials, leading to frustration and confusion and limiting states’ ability to attack the outbreak that has killed over 400,000 Americans.

Over the past few days, authorities in California, Ohio, West Virginia, Florida and Hawaii warned that their supplies were running out. New York City began canceling or postponing shots or stopped making new appointments because of the shortages, which President Joe Biden has vowed to turn around. Florida’s top health official said the state would deal with the scarcity by restricting vaccines to state residents.

The vaccine rollout so far has been “a major disappointment,” said Dr. Eric Topol, head of the Scripps Research Translational Institute.

Problems started with the Trump administration’s “fatal mistake” of not ordering enough vaccine, which was then snapped up by other countries, Topol said. Then, opening the line to senior citizens set people up for disappointment because there wasn’t enough vaccine, he said. The Trump administration also left crucial planning to the states and didn’t provide the necessary funding.

“It doesn’t happen by fairy dust,” Topol said. “You need to put funds into that.”

Last week, before Biden took over as president, the U.S. Health and Human Services Department suggested that the frustration was the result of unrealistic expectations among the states as to how much vaccine was on the way.

But some public health experts said that the states have not been getting reliable information on vaccine deliveries and that the amounts they have been sent have been unpredictable. That, in turn, has made it difficult for them to plan how to inoculate people.

“It’s a bit of having to build it as we go,” said Dr. George Rutherford, an epidemiologist at the University of California, San Francisco. “It’s a front-end supply issue, and unless we know how much vaccine is flowing down the pipe, it’s hard to get these things sized right, staffed, get people there, get them vaccinated and get them gone.”

State health secretaries have asked the Biden administration for earlier and more reliable predictions on vaccine deliveries, said Washington state Health Secretary Dr. Umair Shah.

Dr. Marcus Plescia of the Association of State and Territorial Health Officials was also among those who said opening vaccinations to senior citizens was done too soon, before supply could catch up.

“We needed steady federal leadership on this early in the launch,” Plescia said. “That did not happen, and now that we are not prioritizing groups, there is going to be some lag for supply to catch up with demand.”

Supply will pick up over the next few weeks, he said. Deliveries go out to the states every week, and the government and drugmakers have given assurances large quantities are in the pipeline.

The rollout has proceeded at a disappointing pace. The U.S. government has delivered nearly 38 million doses of vaccine to the states, and about 17.5 million of those have been administered, according to the Centers for Disease Control and Prevention.

About 2.4 million people have received the necessary two doses, by the CDC’s count — well short of the hundreds of millions who will have to be inoculated to vanquish the outbreak.

Biden, in one of his first orders of business, signed 10 executive orders to combat the coronavirus pandemic on Thursday, including one broadening the use of the Defense Production Act to expand vaccine production. The 1950 Korean War-era law enables the government to direct the manufacture of critical goods.

He also mandated masks for travel, including in airports and on planes, ships, trains, buses and public transportation, and ordered the Federal Emergency Management Agency to set up vaccination centers and the CDC to make vaccines available through pharmacies starting next month.

Biden has vowed to dispense 100 million shots in his first 100 days.

“We’ll move heaven and earth to get more people vaccinated for free,” he said.

Florida was one of the first states to open vaccine eligibility to members of the general public over 65. Now uncertainty over the vaccine supply has prompted the state surgeon general, Scott Rivkees, to advise counties to prioritize available doses for state residents, including so-called snowbirds who live there part-time. People seeking vaccination will have to provide a driver’s license or other document, such as rental leases and utility bills.

In New York, Mayor Bill de Blasio and Gov. Andrew Cuomo have been pleading for more doses. Appointments through Sunday for the first dose of the vaccine at 15 community vaccination hubs set up by the city health department were postponed to next week.

Vaccinations in New York haven’t stopped, but demand for the shots now far exceeds the number of doses available, the mayor said.

“It’s just tremendously sad that we have so many people who want the vaccine and so much ability to give the vaccine, what’s happening?” de Blasio said. “For lack of supply, we’re actually having to cancel appointments.”

Rosa Schneider had jumped at the chance to make a vaccination appointment once she heard that educators like her were eligible in New York. A high school English teacher who lives in New York City but works in New Jersey, she said that a day before she was to be vaccinated on Wednesday at a city-run hospital, she got a call saying the supply had run out and the appointment was canceled.

“I was concerned, and I was upset,” said Schneider, 32, but she is trying daily to book another appointment. She is hopeful availability will improve in the coming weeks.

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Associated Press writer Jennifer Peltz contributed to this report from New York.

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Harris County Public Health worker Dr. Hasan Gokal charged with stealing vial of COVID-19 vaccine

HARRIS COUNTY, Texas (KTRK) — A Harris County Public Health doctor is accused of stealing a vial of the COVID-19 vaccine, the Harris County District Attorney’s Office announced.

According to a news release issued on Thursday afternoon, Dr. Hasan Gokal stole the vial that contained nine doses while working at the county vaccination site at Lyndsay Lyons Park in Humble on Dec. 29.

A week later, Gokal told a fellow Harris County Public Health employee, who then reported him to supervisors. Mishandling a vaccine can result in a loss of government funding to the county, according to Harris County Public Health officials, who first investigated the matter resulting in Gokal getting fired.

“He abused his position to place his friends and family in line in front of people who had gone through the lawful process to be there,” said Harris County District Attorney Kim Ogg. “What he did was illegal and he’ll be held accountable under the law.”

Gokal is being prosecuted by the Public Corruption Division of the Harris County District Attorney’s Office.

He’s being charged with theft by a public servant. The Class A Misdemeanor carries a penalty of up to a year in jail and a $4,000 fine.

Eyewitness News reached out to Harris County Public Health for comment. A spokesperson issued the following statement:

“I can confirm all the details in the news release sent out by the DA’s office are accurate. Harris County Public Health took immediate action upon learning of improper handling of vaccines, to include alerting authorities. However, given that this is an ongoing investigation, we have to refer you back to the DA’s office for any comment or interviews.”

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