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Twitter Exodus Hits Teams Tasked With Regulatory, Content Issues Globally

Elon Musk’s

move to purge Twitter Inc. employees who don’t embrace his vision has led to a wave of departures among policy and safety-issue staffers around the globe, sparking questions from regulators in key jurisdictions about the site’s continued compliance efforts.

Scrutiny has been particularly close in Europe, where officials have in recent years assumed a greater role in regulating big tech companies.

Staff departures in recent days include dozens of people spread across units such as government policy, legal affairs and Twitter’s “trust and safety” division, which is responsible for functions like drafting content-moderation rules, according to current and former employees, postings on social media and emails sent to work addresses of people who had worked at Twitter that recently bounced back. They have left from hubs including Dublin, Singapore and San Francisco.

Many of the departures follow Mr. Musk’s ultimatum late last week that staffers pledge to work long hours and be “extremely hardcore” or take a buyout. Hundreds or more employees declined to commit to what Mr. Musk has called Twitter 2.0 and were locked out of company systems. That comes after layoffs in early November that cut roughly half of the company’s staff.

Twitter conducted another round of job cuts affecting engineers late Wednesday, before the Thanksgiving holiday in the U.S., people familiar with the matter said. The exact scope couldn’t be immediately learned, though some of the people estimated dozens of employees were let go.

Twitter sent fired engineers an email saying their code wasn’t satisfactory and offering four weeks of severance, some of the people said. Some other engineers received an email warning them to improve their performance to keep their jobs, the people said.

Ireland’s Data Protection Commission said this week it was asking Twitter whether it still had sufficient staff to assure compliance with the European Union’s privacy law, the General Data Protection Regulation, or GDPR. The company last week told the Irish data regulator that it did, but is still reviewing the impact of the staff departures, a spokesman for the Irish regulator said.

He said Twitter has appointed an interim chief data protection officer, an obligation under the GDPR, after the departure of Damien Kieran, who had served in the role but left shortly after the first round of layoffs.

In France, meanwhile, the country’s communications regulator said it sent a letter last Friday asking that Twitter explain by this week whether it has sufficient personnel on staff to moderate hate speech deemed illegal under French law—under which Twitter could face legal orders and fines.

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The staff departures come as Twitter holds talks with the EU about the bloc’s new social-media law, dubbed the Digital Services Act, which will apply tougher rules on bigger platforms like Twitter by the middle of next year.

Didier Reynders,

the EU’s justice commissioner, is slated to attend a previously scheduled meeting with Twitter executives in Ireland on Thursday. He plans to ask about the company’s ability to comply with the law and to meet its commitments on data protection and tackling online hate speech, according to an EU official familiar with the trip.

Věra Jourová, a vice president of the EU’s executive arm, said she was concerned about reports of the firing of vast amounts of Twitter staff in Europe. “European laws continue to apply to Twitter, regardless of who is the owner,” she said.

Mr. Musk has said that he would follow the laws of the countries where Twitter operates and that it “cannot become a free-for-all hellscape.”

Twitter didn’t respond to a request for comment.

Late Wednesday, Mr. Musk tweeted that the number of views of tweets he described as “hate speech” had fallen below levels seen before a spike in such views in late October.
“Congrats to the Twitter team!” Mr. Musk wrote. 

Some of the people who either departed or declined to sign on to Twitter 2.0 appear to include Sinead McSweeney, the company’s Ireland-based vice president of global policy and philanthropy, who led government relations and compliance initiatives with regulations worldwide, as well as the two remaining staffers in Twitter’s Brussels office.

Ms. McSweeney and the two Brussels employees declined to comment, but emails to their work addresses started bouncing back undeliverable in recent days according to checks by The Wall Street Journal. Four other Brussels-based employees were earlier this month told they were being laid off, according to social-media posts and people familiar with the matter.

Twenty Air Street, London, the home of Twitter’s U.K. office.



Photo:

Dan Kitwood/Getty Images

Damien Viel, Twitter’s country manager for France, was also among a wave of staffers who posted publicly this week that they had left the company. He declined to comment when reached by the Journal.

At least some of the departures occurred in teams that reported to

Yoel Roth,

Twitter’s former head of trust and safety, who resigned earlier this month. In an op-ed for the New York Times, Mr. Roth said he resigned because Mr. Musk made it clear that he alone would make decisions on policy and the platform’s rules and that he had little use for those at the company who were advising him on those issues.

The team included Ilana Rosenzweig, who worked as Twitter’s senior director and head of international trust and safety. She has left the company, according to her LinkedIn profile. Based in Singapore, Ms. Rosenzweig led Twitter’s trust and safety teams across Europe, the Middle East and Africa, along with Japan and other Asia-Pacific countries, according to her profile.

“I decided not to agree to Twitter 2.0,” Keith Yet, a Twitter trust and safety worker based in Singapore, wrote on LinkedIn on Monday. Mr. Yet worked on child sexual exploitation issues and handling legal escalations from Japan and other countries, according to his LinkedIn profile. Attempts to reach Ms. Rosenzweig and Mr. Yet were unsuccessful.

The departures come amid a wave of new tech regulation, particularly in Europe. The Digital Services Act, which will by the middle of next year require tech companies like Twitter with more than 45 million users in the EU to maintain robust systems for removing content that European national governments deem to be illegal. 

The layoff announcements just keep coming. As interest rates continue to climb and earnings slump, WSJ’s Dion Rabouin explains why we can expect to see a bigger wave of layoffs in the near future. Illustration: Elizabeth Smelov

The act also requires these companies to reduce risks associated with content that regulators consider harmful or hateful. It mandates regular outside audits of the companies’ processes and threatens noncompliance fines of up to 6% of a company’s annual revenue.

Political leaders had warned that Mr. Musk’s Twitter would have to comply with EU rules. “In Europe, the bird will fly by our rules,” tweeted the EU’s commissioner for the internal market,

Thierry Breton,

hours after Mr. Musk completed his Twitter deal in late October tweeting, “the bird is free.”

A spokesman for the European Commission, the EU’s executive arm, said this week that it had active contacts with the company regarding the regulation and tackling disinformation and illegal hate speech, but declined to comment on the substance of Twitter’s compliance plans.

Activists and researchers are also concerned that the departures could undermine Twitter’s ability to block state-backed information operations aimed at spreading propaganda and harassing adversaries. The wave of departures “raises questions about how Twitter will moderate tweets and comments in a professional and neutral manner,” said Patrick Poon, an activist turned scholar at Japan’s Meiji University, who analyzes free speech.

—Liza Lin, Alexa Corse and Sarah E. Needleman contributed to this article.

Write to Sam Schechner at Sam.Schechner@wsj.com, Kim Mackrael at kim.mackrael@wsj.com and Newley Purnell at newley.purnell@wsj.com

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Houston Texans coach David Culley tasked with changing culture, but will he have Deshaun Watson?

HOUSTON — Before all of the trade talk, reports about his future and the hiring of coach David Culley, Houston Texans quarterback Deshaun Watson was asked what he was looking for in his next head coach.

“I mean, we just need a whole culture shift,” Watson said earlier in the month. “We just need new energy. We need discipline, we need structure, we need a leader so we can follow that leader as players. That’s what we need. We’ve got to have the love of not just the game of football, because that’s what we do, but the love for people and the people in this organization.”

“… We need someone that stands tall and [says] this is who we’re following and this is the way it goes … and we’re going to do it this way to win.”

Ravens coach John Harbaugh said Culley was highly respected “as a teacher, game-planner and motivator.” Culley is the first Black head coach hired by the Texans and the first in the NFL hiring cycle.

Of course, Watson might not be with the Texans to play for Culley, as ESPN’s Chris Mortensen reported Sunday the quarterback is expected to want out of Houston regardless of whom the team hires. Watson isn’t the only one who feels there needs to be a culture change.

By hiring Culley, the Texans hope they’ve found that person to build the foundation for which Watson asked.

But, for most Texans fans, Culley’s name isn’t a familiar one. So who is he and why did Texans CEO Cal McNair and general manager Nick Caserio pick him to be the franchise’s next coach?

Who is David Culley?

Culley, 65, has spent the past two seasons in Baltimore as the Ravens’ assistant head coach, passing game coordinator and wide receivers coach. He just finished his 27th season as an NFL coach after 16 seasons in various college coaching roles. He’ll be the oldest coach in NFL history at the time of his head-coaching debut.

Culley has never been an offensive coordinator at the NFL level, but he has been an assistant head coach before his stint in Baltimore, for the Kansas City Chiefs. The Ravens were a run-first offense in 2020, as they led the NFL in rushing yards and ranked last in passing yards.

What does he bring to Houston?

The Texans were serious about fixing the culture within the organization and they believe Culley is that person.

After doing a second interview with the Texans — this time in person — the team was impressed by Culley’s energy and believes he has the NFL experience to deliver that cultural shift within the building, even if he hasn’t been a coordinator before.

“The thing I would emphasize about Coach Culley, more than anything, is what an amazing teacher and communicator he is,” Ravens coach John Harbaugh said in 2019. “He’s probably the best — I would say he’s the best straight-up teacher, communicator that I’ve seen coaching football one-on-one, not just because he coaches it so well, but because he’s so relentless and he coaches the important things.”

“You can be relentless, but if you’re coaching things that don’t matter, then that’s just a lot of hot air. He’s coaching the things that matter, and you see the guys getting better every day within his position group.”

McNair knew he wanted his general manager to take the lead on the coaching search. That is Caserio, who said the characteristic he was looking for most in a head coach is an ability to “lead people.”

“Because in the end, football is a sport but it’s about people, right?” Caserio said. “You have to make an investment in people. You have to be able to lead people. … Those are some of the things that will be important relative to whether or not they’re a good playcaller on their respective side of the ball. But whoever it is will have some competency in some area.”

“… I would say in our situation, relative to Deshaun, trying to put something in place that’s sustainable for him that can allow him and the rest of the team and the organization to go out there and perform to their maximum capacity on a week-to-week basis. That’s the goal.”

What does this mean for Deshaun Watson?

This is perhaps the most important question that only Watson can answer. If Watson still wants out regardless of whom the Texans hired, as Mortensen reported, then hiring Chiefs offensive coordinator Eric Bieniemy wouldn’t have made a difference.

Now that the Texans have hired their new coach, the question is whether Watson will be here to see the culture shift he asked for in Houston. The quarterback hasn’t requested a trade, but he could decide to do so once the hire is officially announced.

While the Texans could agree to trade terms with another team before the start of the new league year on March 17, a trade cannot be executed until then. The key time frame to pay attention to is before the NFL draft in April, because if the Texans were to trade Watson, they would want to make sure they’re getting 2021 draft capital, when the pick slots are locked in.

What’s next in Houston?

Watson put up the best numbers of his young career in 2020, and the team won only four games. Houston’s defense struggled, finishing 30th in Football Outsiders’ weighted DVOA. Of course, there are still a lot of holes on a defense that struggled primarily because it lacked young difference-makers, so whomever Culley hires as defensive coordinator will have a tall task ahead.

Regardless of whether the Texans trade Watson, those holes on the roster will remain. The Texans’ first pick in this draft is No. 67, so they won’t be able to add impact talent at a team-friendly price, and they are currently $18 million over the projected 2021 salary cap (although that matters less than the cash they’ve already committed, which gives them some flexibility).

If Houston trades Watson, it will be able to plug in pieces on the defense and upgrade that side of the ball significantly, but then questions will remain at quarterback.

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