Tag Archives: restaurant industry

Hong Kong is criminalizing CBD as a ‘dangerous drug’ alongside heroin


Hong Kong
CNN
 — 

Two years ago, cannabidiol was booming in Hong Kong. The compound, known as CBD, was popping up in cafes, restaurants and stores, with businesses eager to join an exciting new market already well-established in countries around the world.

That all came to an end on Wednesday, when CBD was criminalized in the city and declared a “dangerous drug” on the same level as heroin and fentanyl.

CBD is a chemical found in hemp and marijuana plants. It’s non-psychoactive, meaning it won’t get you high; instead, CBD is often marketed for everything from helping to relieve pain and inflammation to reducing stress and anxiety.

It has surged in global popularity in recent years, with brands adding it to shampoos, drinks, body oils, gummy bears and dog treats. In the United States and Europe, you might find it sold in coffee shops and farmers’ markets, mom-and-pop and high-end department stores, and even drugstore chain CVS.

But last June, draft legislation banning CBD was introduced to Hong Kong lawmakers, and went into effect February 1.

Under the new legislation, possession and consumption of any amount of CBD is punishable by seven years in prison and a fine of 1 million Hong Kong dollars ($127,607). Manufacturing, importing or exporting CBD is punishable by life imprisonment.

Even travelers could face penalties, with the government warning people not to risk “buying these products or bringing them back to Hong Kong.”

The same penalties and conditions apply for cannabis, also known as marijuana.

The ban has forced CBD-focused businesses to close, while other brands have had to roll back or get rid of CBD products.

“It’s a shame because there’s a missed opportunity for sure,” said Luke Yardley, founder of Yardley Brothers Craft Brewery, which had previously sold four products containing CBD – a lager and three nonalcoholic drinks. “I think that anything that you can’t get intoxicated from, and helps you to relax, is probably a good thing.”

The health benefits and risks of CBD have long been debated. In the US, most CBD products are not regulated by the Food and Drug Administration (FDA), which means that people can purchase items off the shelf.

Some research has found that the compound can ease pain and may be useful for those who have trouble sleeping. The FDA has approved one drug with CBD to treat rare, severe forms of epilepsy.

But concerns have also been raised, with some experts saying there isn’t enough scientific research into how CBD works or its potential effects.

In January, the FDA announced CBD products will require a new regulatory pathway in the US, saying: “We have not found adequate evidence to determine how much CBD can be consumed, and for how long, before causing harm.”

In Hong Kong, which has strict cannabis laws, the government’s concern revolves around the possible presence of its sister compound THC (tetrahydrocannabinol) in CBD products. THC is also found in cannabis plants and is responsible for the “high.”

In the US and Europe, CBD products can carry up to 0.3% – a trace amount – of THC, but even that is not acceptable in Hong Kong. And while CBD products could avoid this trace amount by using a pure form of CBD, most manufacturers mix other compounds for higher potency.

From 2019 to early 2022, Hong Kong authorities launched nearly 120 “operations” seizing and testing CBD products from restaurants and shops to warehouses, Secretary for Security Tang Ping-keung said last year. He added that more than 3,800 products were found to contain THC, though did not give further detail on the proportion or percentage of THC in those products.

In a written response to questions raised in the Legislative Council, Tang suggested the government’s traditionally tough stance on THC should be applied to CBD “to protect public heath.”

“We have adopted ‘zero tolerance’ towards drugs and we understand that it is a matter of public concern,” he said. “Therefore, the government plans to control CBD.”

The Action Committee Against Narcotics, a group of representatives from “the fields of social work, education, medical and community service” that advises the government on anti-drug policy, said in a statement last November that it supported the CBD ban and the government’s goal of “a drug-free Hong Kong.”

Many businesses began bracing themselves for regulatory changes in 2022, ahead of the government’s official announcement this January.

Yardley Brothers Craft Brewery stopped making its CBD beverages late last year in anticipation of the ban, and all its leftover products had sold out by December, said Yardley.

He said the CBD drinks had been “very popular,” amounting to roughly 8% of the business, as they offered adults a nonalcoholic option to enjoy when out with friends. At some bars, regulars “come in every weekend for a glass of CBD lemonade,” he said.

Now “there’s less choice for consumers in Hong Kong. That’s not necessarily a step in the right direction,” he said.

Some companies have been forced to shut down completely.

Med Chef, a restaurant that opened in 2021, once boasted of offering Hong Kong’s “first full menu of CBD-infused cocktails, appetizers and entrees.” In a news release during its launch, the restaurant founder emphasized the health and wellness benefits of CBD.

But by early November 2022, it had closed its doors. “We have worked hard in the past to present CBD in its most acceptable form and integrate our food and beverage concepts,” the restaurant wrote in a farewell post on Instagram. “It’s a pity that things didn’t go the way we hoped. Under the latest policies of those in power, we ultimately aren’t able to continue forward with everyone.”

Hong Kong’s first CBD cafe, Found, had also made headlines when it opened in 2020. It sold a variety of CBD products including infused coffee and beers, oils to help sleep, powder to sprinkle into food and pet products to help ease stiff joints.

It closed at the end of September 2022, telling patrons on Instagram that their positive feedback had shown that “CBD could help to cope with the stresses of daily life.”

“Sadly, in spite of the demonstrable positive impact, it has now become apparent that the Hong Kong government intends to adopt new legislation to prohibit the sale and possession of CBD,” it wrote.

Yardley said the government’s concerns about THC were valid – but argued they could have implemented better regulations, such as requiring certifications or standards of safety around CBD samples.

“It’s quite an extreme response to just fully ban it,” he said.

And while the brewery will continue operating, with plans for alternative nonalcoholic beverages to fill the gap, Yardley hopes CBD will be back on the menu. “I hope for the future that it might become legal again,” he said.

This story has been updated to include details of the draft legislation and its introduction.



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McDonald’s, In-N-Out, and Chipotle are spending millions to block raises for their workers


New York
CNN
 — 

California voters will decide next year on a referendum that could overturn a landmark new state law setting worker conditions and minimum wages up to $22 an hour for fast-food employees in the nation’s largest state.

Chipotle, Starbucks, Chick-fil-A, McDonald’s, In-N-Out Burger and KFC-owner Yum! Brands each donated $1 million to Save Local Restaurants, a coalition opposing the law. Other top fast-food companies, business groups, franchise owners, and many small restaurants also have criticized the legislation and spent millions of dollars opposing it.

The measure, known as the FAST Act, was signed last year by California Gov. Gavin Newsom and was set to go into effect on January 1. On Tuesday, California’s secretary of state announced that a petition to stop the law’s implementation had gathered enough signatures to quality for a vote on the state’s 2024 general election ballot.

The closely-watched initiative could transform the fast-food industry in California and serve as a bellwether for similar policies in other parts of the country, proponents and critics of the measure argued.

The law is the first of its kind in the United States, and authorized the formation of a 10-member Fast Food Council comprised of labor, employer and government representatives to oversee standards for workers in the state’s fast-food industry.

The council had the authority to set sector-wide minimum standards for wages, health and safety protections, time-off policies, and worker retaliation remedies at fast-food restaurants with more than 100 locations nationally.

The council could raise the fast-food industry minimum wage as high as $22 an hour, versus a $15.50 minimum for the rest of the state. From there, that minimum would rise annually based on inflation.

California’s fast-food industry has more than 550,000 workers. Nearly 80% are people of color and around 65% are women, according to the Service Employees International Union, which has backed the law and the Fight for $15 movement.

Advocates of the law, including unions and labor groups, see this as a breakthrough model to improve pay and conditions for fast-food workers and overcome obstacles unionizing workers in the industry. They argue that success in California may lead other labor-friendly cities and states to adopt similar councils regulating fast-food and other service industries. Less than 4% of restaurant workers nationwide are unionized.

Labor law in the United States is structured around unions that organize and bargain at an individual store or plant. This makes it nearly impossible to organize workers at fast-food and retail chains with thousands of stores.

California’s law would bring the state closer to sectoral bargaining, a form of collective bargaining where labor and employers negotiate wages and standards across an entire industry.

Opponents of the law say it’s a radical measure that would have damaging effects. They argue it unfairly targets the fast-food industry and will increase prices and force businesses to lay off workers, citing an analysis by economists at UC Riverside which found that if restaurant worker compensation increases by 20%, restaurant prices would increase by approximately 7%. If restaurant worker compensation increased by 60%, limited-service restaurant prices would jump by up to 22%, the study also found.

“This law creates a food tax on consumers, kills jobs, and pushes restaurants out of local communities,” said the Save Local Restaurants coalition.

On Wednesday, McDonald’s US President Joe Erlinger blasted the law as one driven by struggling unions that would lead to “an unelected council of political insiders, not local business owners and their teams,” making key business decisions.

Opponents have turned to a similar strategy used by Uber, Lyft and gig companies that sought to overturn a 2020 California law that would have required them to reclassify drivers as employees, and not “independent contractors,” which would provide them with benefits such as a minimum wage, overtime, and paid sick leave.

In 2020, Uber, Lyft, DoorDash, Instacart and others spent more than $200 million to successfully persuade California voters to pass Proposition 22, a ballot measure that exempted the companies from reclassifying their workers as employees.

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‘Out of control’: No one knows how much to tip


New York
CNN
 — 

A new checkout trend is sweeping across America, making for an increasingly awkward experience: digital tip jars.

You order a coffee, an ice cream, a salad or a slice of pizza and pay with your credit card or phone. Then, an employee standing behind the counter spins around a touch screen and slides it in front of you. The screen has a few suggested tip amounts – usually 10%, 15% or 20%. There’s also often an option to leave a custom tip or no tip at all.

The worker is directly across from you. Other customers are standing behind, waiting impatiently and looking over your shoulder to see how much you tip. And you must make a decision in seconds. Oh lord, the stress.

Customers and workers today are confronted with a radically different tipping culture compared to just a few years ago — without any clear norms. Although consumers are accustomed to tipping waiters, bartenders and other service workers, tipping a barista or cashier may be a new phenomenon for many shoppers. It’s being driven in large part by changes in technology that have enabled business owners to more easily shift the costs of compensating workers directly to customers.

“I don’t know how much you’re supposed to tip and I study this,” said Michael Lynn, a professor of consumer behavior and marketing at Cornell University and one of the leading researchers on US tipping habits.

Adding to the changing dynamics, customers were encouraged to tip generously during the pandemic to help keep restaurants and stores afloat, raising expectations. Total tips for full-service restaurants were up 25% during the latest quarter compared to a year ago, while tips at quick-service restaurants were up 17%, according to data from Square.

The shift to digital payments also accelerated during the pandemic, leading stores to replace old-fashioned cash tip jars with tablet touch screens. But these screens and the procedures for digital tipping have proven more intrusive than a low-pressure cash tip jar with a few bucks in it.

Customers are overwhelmed by the number of places where they now have the option to tip and feel pressure about whether to add a gratuity and for how much. Some people deliberately walk away from the screen without doing anything to avoid making a decision, say etiquette experts who study tipping culture and consumer behavior.

Tipping can be an emotionally charged decision. Attitudes towards tipping in these new settings vary widely.

Some customers tip no matter what. Others feel guilty if they don’t tip or embarrassed if their tip is stingy. And others eschew tipping for a $5 iced coffee, saying the price is already high enough.

“The American public feels like tipping is out of control because they’re experiencing it in places they’re not used to,” said Lizzie Post, co-president of the Emily Post Institute and its namesake’s great-great-granddaughter. “Moments where tipping isn’t expected makes people less generous and uncomfortable.”

Starbucks has rolled out tipping this year as an option for customers paying with credit and debit cards. Some Starbucks baristas told CNN that the tips are adding extra money to their paychecks, but customers shouldn’t feel obligated to tip every time.

One barista in Washington State said that he understands if a customer doesn’t tip for a drip coffee order. But if he makes a customized drink after spending time talking to the customer about exactly how it should be made, “it does make me a little bit disappointed if I don’t receive a tip.”

“If someone can afford Starbucks every day, they can afford to tip on at least a few of those trips,” added the employee, who spoke under the condition of anonymity.

The option to tip is seemingly everywhere today, but the practice has a troubled history in the United States.

Tipping spread after the Civil War as an exploitative measure to keep down wages of newly-freed slaves in service occupations. Pullman was the most notable for its tipping policies. The railroad company hired thousands of Black porters, but paid them low wages and forced them to rely on tips to make a living.

Critics of tipping argued that it created an imbalance between customers and workers, and several states passed laws in the early 1900s to ban the practice.

In “The Itching Palm,” a 1916 diatribe on tipping in America, writer William Scott said that tipping was “un-American” and argued that “the relation of a man giving a tip and a man accepting it is as undemocratic as the relation of master and slave.”

But tipping service workers was essentially built into law by the 1938 Fair Labor Standards Act, which created the federal minimum wage that excluded restaurant and hospitality workers. This allowed the tipping system to proliferate in these industries.

In 1966, Congress created a “subminimum” wage for tipped workers. The federal minimum wage for tipped employees has stood at $2.13 per hour — lower than the $7.25 federal minimum — since 1991, although many states require higher base wages for tipped employees. If a server’s tips don’t add up to the federal minimum, the law says that the employer must make up the difference. But this doesn’t always happen. Wage theft and other wage violations are common in the service industry.

The Department of Labor considers any employee working in a job that “customarily and regularly” receives more than $30 a month in tips as eligible to be classified a tipped worker. Experts estimate there are more than five million tipped workers in the United States.

Just how much to tip is entirely subjective and varies across industries, and the link between the quality of service and the tip amount is surprisingly weak, Lynn from Cornell said.

He theorized that a 15% to 20% tip at restaurants became standard because of a cycle of competition among customers. Many people tip to gain social approval or with the expectation of better service. As tip levels increase, other customers start tipping more to avoid any losses in status or risk poorer service.

The gig economy has also changed tipping norms. An MIT study released in 2019 found that customers are less likely to tip when workers have autonomy over whether and when to work. Nearly 60% of Uber customers never tip, while only about 1% always tip, a 2019 University of Chicago study found.

What makes it confusing, Lynn said, is that “there’s no central authority that establishes tipping norms. They come from the bottom up. Ultimately, it’s what people do that helps establish what other people should do.”

You should almost always tip workers earning the subminimum wage such as restaurant servers and bartenders, say advocates and tipping experts.

When given the option to tip in places where workers make an hourly wage, such as Starbucks baristas, customers should use their discretion and remove any guilt from their decision, etiquette experts say. Tips help these workers supplement their income and are always encouraged, but it’s okay to say no.

Etiquette experts recommend that customers approach the touch screen option the same way they would a tip jar. If they would leave change or a small cash tip in the jar, do so when prompted on the screen.

“A 10% tip for takeaway food is a really common amount. We also see change or a single dollar per order,” said Lizzie Post. If you aren’t sure what to do, ask the worker if the store has a suggested tip amount.

Saru Jayaraman, president of One Fair Wage, which advocates to end subminimum wage policies, encourages customers to tip. But tips should never count against service workers’ wages, and customers must demand that businesses pay workers a full wage, she said.

“We’ve got to tip, but it’s got to be combined with telling employers that tips have to be on top, not instead of, a full minimum wage,” she said.

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Idaho students: Food truck video of slain students offers timeline of their final hours



CNN
 — 

Two of the four University of Idaho students who were killed on Sunday were last seen alive ordering at a late-night food truck in Moscow, Idaho, at about 1:41 a.m., the truck’s live Twitch stream shows.

In the video, Madison Mogen and Kaylee Goncalves order $10 worth of carbonara from Grub Truckers and wait about 10 minutes for their food. As they wait, they can be seen chatting with each other and other people standing by the truck.

Joseph Woodall, 26, who manages the food truck, told CNN the two students did not seem to be in distress or in danger in any way.

The food truck video offers a helpful timeline of their final hours, Moscow Police Department Chief James Fry said Wednesday, in a quadruple murder case that remains wide open, with no suspect and no murder weapon and a reportedly bloody scene where investigators were still working Thursday.

The students – Mogen, Goncalves, Ethan Chapin and Xana Kernodle – were all found stabbed to death in their shared off-campus home on Sunday afternoon, authorities said.

Autopsies have been completed and the results will be revealed when available, an employee at the Spokane County Medical Examiner’s Office told CNN. Police on Thursday issued a release from Latah County Coroner Cathy Mabbutt listing the cause of death as homicide and the manner of death as stabbing. No autopsy details were included.

The killings and the lack of information from authorities have rankled residents of Moscow, a city of 25,000 that hasn’t recorded a murder since 2015, according to state police data. Local police are working with the FBI and state police to hunt down a suspect.

Despite the lack of an arrest or suspect, Moscow police initially described the killings as a “targeted attack” and said there was no threat to the public. Fry backtracked some on Wednesday in his first news conference on the case.

“We cannot say there’s no threat to the community,” Fry said. “And as we have stated, please stay vigilant, report any suspicious activity and be aware of your surroundings at all times.”

Some students left the area days head of fall recess, which begins Monday.

“Everybody kinda went back home because they’re scared (with no suspect) caught,” student Nathan Tinno, who was planning to leave Friday after attending some classes, told CNN. “It’s definitely uneasy.”

University President Scott Green said students are encouraged to do what is right for them and they have the administration’s support.

Latah County Prosecuting Attorney Bill Thompson told NBC’s “Today Show” on Thursday investigators are still working to determine a suspect.

“We have no one in custody, and the police have been unable to identify who is responsible for these homicides,” he said.

Jim Chapin, the father of Ethan Chapin, issued a statement Wednesday calling on police to release further information about the killings.

“There is a lack of information from the University of Idaho and the local police, which only fuels false rumors and innuendo in the press and social media,” he said. “The silence further compounds our family’s agony after our son’s murder. For Ethan and his three dear friends slain in Moscow, Idaho, and all of our families, I urge officials to speak the truth, share what they know, find the assailant, and protect the greater community.”

Green said they have been working with police to get information out to the public.

“We have helped when asked and continually pushed for as much information as possible, knowing we cannot interfere with the important work of a good investigation,” he said in a statement.

Police have begun to lay out a timeline of what happened in the hours leading up to the killings, though much remains unknown.

Chapin and Kernodle were at a party on campus Saturday night, while Mogen and Goncalves were at a downtown bar before they all returned to the home early Sunday sometime after 1:45 a.m., Fry said.

All four were fatally stabbed at some point in the early morning hours Sunday, Fry said, but there was no 911 call until noon. The chief didn’t reveal who called 911. The coroner’s release says the four were pronounced dead at noon.

Two additional roommates were home at the time of the deaths, neither of whom were injured nor held hostage, Green said. The two roommates have been fully cooperative with law enforcement, Idaho State Police spokesman Aaron Snell told CNN on Wednesday.

“There was other people home at that time, but we’re not just focusing just on them, we’re focusing on everybody that may be coming and going from that residence,” Fry said.

After the 911 call about an unconscious person came in, officers found the door to the home open and a gruesome crime scene.

There was no evidence of forced entry, Fry said. “We’re not 100% sure the door was unlocked, there was no damage to anything and the door was still open when we got there,” Fry said.

There was “quite a bit of blood in the apartment,” Mabbutt told CNN affiliate KXLY Tuesday.

“It was a pretty traumatic scene to find four dead college students in a residence,” she said.

Just hours before their deaths, Goncalves had posted a photo of the group with the caption, “one lucky girl to be surrounded by these ppl everyday,” adding a heart emoji.

The 21-year-old from Rathdrum, Idaho, was a senior majoring in general studies and a member of the Alpha Phi sorority.

Her older sister, Alivea Goncalves, sent a statement to the Idaho Statesman on behalf of her family and Mogen’s.

“They were smart, they were vigilant, they were careful and this all still happened,” she said. “No one is in custody and that means no one is safe. Yes, we are all heartbroken. Yes, we are all grasping. But more strong than any of these feelings is anger. We are angry. You should be angry.”

Mogen, 21, was from Coeur d’Alene, Idaho, and a senior majoring in marketing. She was a member of the Pi Beta Phi sorority.

Chapin, 20, was one of three triplets, all of whom are enrolled at the University of Idaho, his family said in a statement. He was a freshman from Conway, Washington, majoring in recreation, sport and tourism management. He was a member of the Sigma Chi fraternity.

“Ethan lit up every room he walked into and was a kind, loyal, loving son, brother, cousin, and friend,” his mother, Stacy Chapin, said. “Words cannot express the heartache and devastation our family is experiencing. It breaks my heart to know we will never be able to hug or laugh with Ethan again, but it’s also excruciating to think about the horrific way he was taken from us.”

Kernodle, 20, was from Avondale, Arizona. She was majoring in marketing and was a member of Pi Beta Phi sorority.

She was “positive, funny and loved by everyone who met her,” said her older sister, Jazzmin Kernodle.

“She was so lighthearted, and always lifted up a room,” Jazzmin Kernodle said. “She made me such a proud big sister, and I wish I could have had more time with her. She had so much life left to live. My family and I are at a loss of words, confused, and anxiously waiting for updates on the investigation.”

She also offered condolences to the other victims and their families. “My sister was so lucky to have them in her life.”

Read original article here

Idaho students: Food truck video of slain students offers timeline of their final hours



CNN
 — 

Two of the four University of Idaho students who were killed on Sunday were last seen alive ordering at a late-night food truck in Moscow, Idaho, at about 1:41 a.m., the truck’s live Twitch stream shows.

In the video, Madison Mogen and Kaylee Goncalves order $10 worth of carbonara from Grub Truckers and wait about 10 minutes for their food. As they wait, they can be seen chatting with each other and other people standing by the truck.

Joseph Woodall, 26, who manages the food truck, told CNN the two students did not seem to be in distress or in danger in any way.

The food truck video offers a helpful timeline of their final hours, Moscow Police Department Chief James Fry said Wednesday, in a quadruple murder case that remains wide open, with no suspect and no murder weapon and a reportedly bloody scene where investigators were still working Thursday.

The students – Mogen, Goncalves, Ethan Chapin and Xana Kernodle – were all found stabbed to death in their shared off-campus home on Sunday afternoon, authorities said.

Autopsies have been completed and the results will be revealed when available, an employee at the Spokane County Medical Examiner’s Office told CNN. Police on Thursday issued a release from Latah County Coroner Cathy Mabbutt listing the cause of death as homicide and the manner of death as stabbing. No autopsy details were included.

The killings and the lack of information from ammuthorities have rankled residents of Moscow, a city of 25,000 that hasn’t recorded a murder since 2015, according to state police data. Local police are working with the FBI and state police to hunt down a suspect.

Despite the lack of an arrest or suspect, Moscow police initially described the killings as a “targeted attack” and said there was no threat to the public. Fry backtracked some on Wednesday in his first news conference on the case.

“We cannot say there’s no threat to the community,” Fry said. “And as we have stated, please stay vigilant, report any suspicious activity and be aware of your surroundings at all times.”

Some students left the area days head of fall recess, which begins Monday.

“Everybody kinda went back home because they’re scared (with no suspect) caught,” student Nathan Tinno, who was planning to leave Friday after attending some classes, told CNN. “It’s definitely uneasy.”

Latah County Prosecuting Attorney Bill Thompson told NBC’s “Today Show” on Thursday investigators are still working to determine a suspect.

“We have no one in custody, and the police have been unable to identify who is responsible for these homicides,” he said.

Jim Chapin, the father of Ethan Chapin, issued a statement Wednesday calling on police to release further information about the killings.

“There is a lack of information from the University of Idaho and the local police, which only fuels false rumors and innuendo in the press and social media,” he said. “The silence further compounds our family’s agony after our son’s murder. For Ethan and his three dear friends slain in Moscow, Idaho, and all of our families, I urge officials to speak the truth, share what they know, find the assailant, and protect the greater community.”

University President Scott Green said they have been working with police to get information out to the public.

“We have helped when asked and continually pushed for as much information as possible, knowing we cannot interfere with the important work of a good investigation,” he said in a statement Wednesday.

Police have begun to lay out a timeline of what happened in the hours leading up to the killings, though much remains unknown.

Chapin and Kernodle were at a party on campus Saturday night, while Mogen and Goncalves were at a downtown bar before they all returned to the home early Sunday sometime after 1:45 a.m., Fry said.

All four victims were fatally stabbed at some point in the early morning hours Sunday, Fry said, but there was no 911 call until noon. The chief didn’t reveal who called 911. The coroner’s release says the four were pronounced dead at noon.

Two additional roommates were home at the time of the deaths, neither of whom were injured nor held hostage, Green said. The two roommates have been fully cooperative with law enforcement, Idaho State Police spokesman Aaron Snell told CNN on Wednesday.

“There was other people home at that time, but we’re not just focusing just on them, we’re focusing on everybody that may be coming and going from that residence,” Fry said.

After the 911 call about an unconscious person came in, officers found the door to the home open and a gruesome crime scene.

There was no evidence of forced entry, Fry said. “We’re not 100% sure the door was unlocked, there was no damage to anything and the door was still open when we got there,” Fry said.

There was “quite a bit of blood in the apartment,” Mabbutt told CNN affiliate KXLY Tuesday.

“It was a pretty traumatic scene to find four dead college students in a residence,” she said.

Just hours before their deaths, Goncalves had posted a photo of the group with the caption, “one lucky girl to be surrounded by these ppl everyday,” adding a heart emoji.

The 21-year-old from Rathdrum, Idaho, was a senior majoring in general studies and a member of the Alpha Phi sorority.

Her older sister, Alivea Goncalves, sent a statement to the Idaho Statesman on behalf of her family and Mogen’s.

“They were smart, they were vigilant, they were careful and this all still happened,” she said. “No one is in custody and that means no one is safe. Yes, we are all heartbroken. Yes, we are all grasping. But more strong than any of these feelings is anger. We are angry. You should be angry.”

Mogen, 21, was from Coeur d’Alene, Idaho, and a senior majoring in marketing. She was a member of the Pi Beta Phi sorority.

Chapin, 20, was one of three triplets, all of whom are enrolled at the University of Idaho, his family said in a statement. He was a freshman from Conway, Washington, majoring in recreation, sport and tourism management. He was a member of the Sigma Chi fraternity.

“Ethan lit up every room he walked into and was a kind, loyal, loving son, brother, cousin, and friend,” his mother, Stacy Chapin, said. “Words cannot express the heartache and devastation our family is experiencing. It breaks my heart to know we will never be able to hug or laugh with Ethan again, but it’s also excruciating to think about the horrific way he was taken from us.”

Kernodle, 20, was from Avondale, Arizona. She was majoring in marketing and was a member of Pi Beta Phi sorority.

She was “positive, funny and loved by everyone who met her,” said her older sister, Jazzmin Kernodle.

“She was so lighthearted, and always lifted up a room,” Jazzmin Kernodle said. “She made me such a proud big sister, and I wish I could have had more time with her. She had so much life left to live. My family and I are at a loss of words, confused, and anxiously waiting for updates on the investigation.”

She also offered condolences to the other victims and their families. “My sister was so lucky to have them in her life.”

Read original article here

As prices soar, consumers turn to McDonald’s


New York
CNN Business
 — 

Inflation is relentlessly high and food prices in particular are soaring. In this environment, customers are turning to McDonald’s — even as the burger chain raises its own prices.

In the third quarter, McDonald’s US prices were up about 10% year-over-year on average. Even so, the brand is gaining traction among its less affluent customers, noted CFO Ian Borden during an analyst call Thursday.

“We’re gaining share right now among low-income consumers,” he said.

As food companies raise prices, they are finding other ways to make consumers feel like they’re getting a good deal. Packaged food and beverage makers such as PepsiCo

(PEP) and Coca-Cola

(KO) are offering more serving sizes, hoping that shoppers will shell out for smaller packages because of the lower price tags. Restaurants are focusing on value, hoping that customers will feel they’re getting more bang for their buck even as prices rise.

McDonald’s is “positioned as the leading brand in terms of value for money and affordability,” said Borden. He noted that some cash-strapped customers are shifting from buying meals to purchasing value items.

Some might also be trading down to McDonald’s from more expensive chains or restaurants as menu prices increase at a slower clip than prices in grocery stores. For the year through September, not adjusted for seasonal swings, grocery prices increased 13%, according to the Bureau of Labor Statistics. In that same period, restaurant prices jumped 8.5%.

“We feel very good about … McDonald’s value proposition,” said CEO Chris Kempczinski during the call. “It’s allowed us to push through some of this pricing.”

In the third quarter, sales at McDonald’s

(MCD) US stores open at least 13 months popped 6.1%, thanks in part to the higher prices. Shares rose about 3% on Thursday following the release of the chain’s third-quarter results.

Kempczinski said that McDonald’s is weighing a number of different potential economic situations, but that it is expecting “a mild to moderate recession in the US,” as a base case. “McDonald’s has proven to be successful in just about any business environment,” he noted.

The brand has a history of resilience during periods of economic distress.

“Our business performed well in that last downturn,” Borden said, referring to the financial crisis of 2008 and 2009. “Our expectation is that we are going to perform well in this environment, certainly on a relative basis to our competitors,” he added.

But Borden acknowledged there are differences between the current situation and 14 years ago.

During the financial crisis McDonald’s had a dollar menu and ramped up its McCafe line. Now, though, the chain is facing higher costs for food, packaging and labor. Consumer behavior also has changed — today’s customers are far more interested in delivery.

And even McDonald’s is not immune from the macroeconomic situation. In the third quarter, consolidated revenues fell 5%. The company said that the results were “negatively impacted by foreign currency translation,” pointing to the strong US dollar to explain the decline. In constant currencies, McDonald said consolidated revenues were up 2%.

In addition to higher prices, McDonald’s said that advertising its core menu items has helped boost sales.

Recently, the burger chain has been using promotions such as celebrity meals and adult Happy Meals to create buzz without adding new menu items that can complicate orders.

The adult Happy Meals promotion “re-engaged our fans to our core food, including Big Macs and Chicken McNuggets,” said Kempczinski.

The company has also been creating buzz around its McRib sandwich, positioning its return for a limited time starting October 31 as part of a “farewell tour.” But that doesn’t mean the product is going away forever.

“The McRib is the GOAT of sandwiches on our menu,” Kempczinski said Thursday. Like “Michael Jordan, Tom Brady and others, you’re never sure if they’re fully retired or not.”

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Uvalde school shooting: Texas state trooper who was among the first to respond to school massacre has been fired, official says



CNN
 — 

Sgt. Juan Maldonado, a Texas state trooper who was among the first to respond to the Uvalde mass school shooting in May, has been fired from the state Department of Public Safety, spokesperson Ericka Miller told CNN on Friday.

The public safety department did not disclose the grounds for termination.

CNN has requested additional details from the department regarding their termination process, including timeframe and potential appeal process. CNN has also reached out to Maldonado for comment.

Maldonado’s ousting comes after public outcry and condemnation over the extreme delay in law enforcement response to the shooting at Robb Elementary, where a teenage gunman entered adjoining classrooms on May 24 and opened fire.

The shooter killed 19 students and two teachers and wounded others, while dozens of officers arriving on scene failed to immediately take down the gunman.

In early August, CNN was the first to report Maldonado was seen on body camera video arriving 4 minutes and 51 seconds after the gunman began his massacre, which became the deadliest school shooting in the US since 2012.

A total of 376 law enforcement officers would arrive on the scene, yet it took 77 minutes from the onset of the attack before the gunman was shot and killed by authorities, according to a Texas House investigative committee. Some 91 Department of Public Safety officers were among those on scene.

In August, DPS Director Col. Steven McCraw announced an internal review of every DPS officer who responded to the shooting. Seven officers were subsequently referred to the inspector general for further investigation. Their names were not publicly released.

CNN identified one of the officers being investigated as Capt. Joel Betancourt, who issued an order to delay the breach of the classrooms even as a Border Patrol Tactical Unit was entering and stopping the gunman. As of Thursday, Betancourt remained on active duty. DPS declined to comment on Betancourt when asked by CNN Friday.

Another DPS officer under scrutiny was Crimson Elizondo, who left the department and was later hired as a police officer for the Uvalde Consolidated Independent School District. She was fired from that position after CNN reported what she did and said at Robb Elementary on the day of the massacre during the response.

McCraw told CNN in September no officer would get a pass, adding he would also take responsibility if needed.

“I’ll be the first to resign, I’ll gladly resign, I’ll tender my resignation to the governor if I think there is any culpability in the Department of Public Safety. Period,” he said.

CNN is in a coalition of news organizations suing the DPS for records relating to the investigations that have been withheld from the media and public.

As the fallout continues following law enforcement’s botched response to the massacre at Robb Elementary, families of the victims have been demanding greater accountability from officials.

The school board in August fired Pete Arredondo, who was the Uvalde school district police chief at the time of the shooting. State officials identified Arredondo as the on-scene police commander, though he has said he did not consider himself in charge.

At the time, DPS director McCraw blamed Arredondo for officers’ failure to confront the shooter, adding that the commander was “the only thing” that stopped officers. Local officials criticized McCraw and DPS for a lack of transparency regarding their investigation.

Further, some parents also called for the removal of Hal Harrell, who served as the superintendent for the Uvalde school district. Harrell formally retired this week.

“I am truly grateful for your support and well wishes. My decision to retire has not been made lightly and was made after much prayer and discernment,” he said in a social media post dated October 10. “My heart was broken on May 24th and I will always pray for each precious life that was tragically taken as well as their families.”

Harrell’s retirement came months after a Texas state House committee that investigated the response found the school did not comply with safety policies. The committee’s report also said the school failed to adequately prepare for the risk of an armed intruder and the common practice of leaving doors unlocked.

Before retiring, Harrell announced safety measures, including the addition of at least 33 officers, 500 cameras as well as the installation of fences around campuses.

The district has since suspended its police force operations and placed a lieutenant and another top school official on leave as part of its investigation.

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These fast food restaurants have the best drive-thrus, study says


New York
CNN
 — 

Every second counts in drive-thru lanes for fast food chains. A recent study showed Chick-fil-A had the slowest one — but only because it’s so popular and there are so many cars in line.

Taco Bell led the pack in speed of service, with an average time of about 221 seconds, followed by Dunkin’ Donuts, KFC and Arby’s. But this metric doesn’t factor the number of cars in line. In that category, Chick-fil-A is the clear leader, with 16% of its lines surveyed counting ten or more cars. McDonald’s, which was in second place, only had 2% with that many customers.

Based on the total time cars spent in line, Chick-fil-A came out on top, with an average of about 107 seconds. McDonald’s came in second at 118 seconds, followed by Taco Bell and Arby’s.

QSR and Intouch Insight published its annual Drive-Thru Report, surveying more than 1,000 consumers who ranked ten industry leaders: Wendy’s, Burger King, Chick-fil-A, Dunkin’, McDonald’s, Arby’s, Carl’s Jr., Hardee’s, Taco Bell, and KFC.

Drive-thrus got bogged down last year mostly because of a shortage of restaurant workers, as thousands left the industry. The pandemic surge of drive-thru and pickup and delivery orders only exacerbated the issue

But luckily for customers, drive-thrus have gotten nearly 10 seconds faster compared to last year — and that can be a big advantage in this highly competitive industry.

“Mere seconds can be a make-it or break-it in terms of where a consumer decides to order,” Amanda Topper, a research director at Mintel, said to CNN Business last year.

However, the current average is still about 45 seconds slower than the 2019 pace. The study said pre-sell menu boards, order accuracy and friendliness helped decrease the wait times at drive-thrus this year.

During peak Covid, Chick-fil-A was one of the first brands to close its dining rooms, focusing its attention on bringing hospitality to the drive-thru outside.

“We believe that looking eye-to-eye with the customer allows for a connection that happens at the beginning of the drive-thru,” Matt Abercrombie, Chick-fil-A’s senior director of service and hospitality, said in the study.

The researchers found that Chick-fil-A had fine tuned the “check-point system,” which keeps customers engaged through different interactions with employees.

And that’s clear in consumer sentiment too — 88% of respondents said Chick-fil-A had friendly service, placing it at the top of the industry. Only 1.7% said the service was “not friendly.”

But when it comes to customer satisfaction, respondents said Arby’s had the most accurate orders filled, at 89.6%. McDonald’s and Burger King closely followed.

Wendy’s founder Dave Thomas named the first modern drive-thru in 1970, coining the term “Pick-Up Window.” And though the company this year announced a makeover that places an “emphasis on convenience, speed and accuracy,” it has lagged behind its competitors in the survey.

The chain plans to redesign its interiors and implement new pick-up windows and a more technologically advanced kitchen.

The pandemic has opened up a new consumer demand for the drive-thru, pressuring fast food companies to upgrade signage, sanitation and technology.

In the survey, Wendy’s came in 7th for speed of service and was also the lowest for order accuracy, at 79.4%. CNN Business has reached out to Wendy’s for comment.

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1,000 food workers at San Francisco airport are on strike



CNN Business
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Workers who provide food and drinks to travelers at San Francisco International Airport are on strike, seeking what they say would be their first raise in four years.

The 1,000 strikers are members of Unite Here Local 2, a Bay Area union with 15,000 members. The airport workers work under a multi-employer joint labor agreement that covers 30 different employers spread among 84 different locations at the airport.

“Passengers should bring their own food and grab coffee before arriving at SFO,” said Anand Singh, president of the union, who said the union has been in negotiations for nine months.

“Almost all of SFO’s food and beverage outlets are closed. Workers are tired of jobs that aren’t enough to live on, and we’re prepared to strike for as long as it takes to win better wages and affordable health care.”

The negotiating team for the restaurants did not immediately reply to a request for comment Tuesday. Airport management, which is not a party to the talks, issued a statement apologizing to passengers for any inconvenience.

The most recent session was last week and management’s offer wasn’t close to meeting union demands, Singh told CNN Business. He would not disclose what percentage increase the union is seeking, but said that unlike some recent strikes and labor talks that focused on working conditions, this one is first and foremost about wages.

“This really is at the end of the day about economics,” he said. “Jobs at the airport used to be great jobs. They have a benefit package you can’t find a lot of other places. But members are having to take second jobs at the airport to supplement their income.”

The majority of its workers make $17.05 per hour, according to the union, just pennies above San Francisco’s $16.99 per hour minimum wage. There is now a higher minimum wage of $19.15 an hour for jobs on city-owned properties, which includes the airport, but these union workers are still under the 2018 contract.

The current wage doesn’t provide a livable wage in the San Francisco Bay Area, the union says, and wages were well above the $15 an hour minimum level in effect when the last contract was negotiated in 2018. The contract includes fully-paid health care and a traditional pension plan.

“I’m on strike because I want to quit my second job and have more time with my family,” said Kristine Mauricio, a barista at both Peet’s Coffee and Black Point Cafe. “I have to work two jobs to support my son, and it means I barely get to be with him because I am always at work. My pay for a whole hour of work is less than the price of just one meal. That is 100% unfair.”

Strikes have been on the rise across the US and in multiple industries so far this year. A database kept by Cornell University’s School of Industrial and Labor Relations shows 283 strikes this year, up 82% from 155 in the same period of 2021.

Workers have been emboldened by a strong labor market, with about twice as many job openings as there are unemployed job seekers, which makes it difficult for employers to hire replacement workers to take the place of strikers.

Only 1.2% of workers at restaurants and bars are members of a union according to Labor Department data for 2021, compared to 6.1% of workers at businesses overall.

Wages in the sector are typically low, with Labor Department data showing that median weekly wages nationwide are $607 for nonunion workers, and $725 for the small percentage of workers who represented by a union.

The food service sector has a particularly high turnover rate among unhappy employees, with twice the rate of workers quitting as at businesses overall, which has helped to feed unionization efforts at other companies. A union effort has won votes at more than 200 Starbucks stores nationwide, and last month workers at a Chipotle in Lansing, Michigan voted to join the Teamsters.

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Burger King has a plan to make you fall in love with the Whopper again


New York
CNN Business
 — 

The past few years have been tough for Burger King.

Missteps during the pandemic caused the chain to lag behind competitors. Over the past few quarters, Burger King has been playing catch up, and now the company is hoping a major investment in restaurants and advertising will help spark growth and propel it ahead of its peers.

In the next two years, Burger King, which is owned by Restaurant Brands International

(QSR), is planning to invest $400 million in improving the brand — $250 million will go toward updating restaurant tech, kitchens and remodeling, and $150 million to advertising and digital products. Franchisees will also invest in improving the brand.

One key part of that plan? Reminding customers of what Burger King is all about: The Whopper.

“What we really want to do in the short term is reintroduce America’s love affair with the Whopper,” Tom Curtis, President of Burger King North America, told CNN Business. The plan is to make sure workers are well trained in making the best possible Whopper, and that kitchens support consistency and ease of preparation.

The fast food giant is also going to lean in to advertising its signature burger.

“I don’t think we’ve talked about it enough. I just don’t think we’ve celebrated it enough,” Curtis said. “And I’m looking forward to putting it back in its rightful place as our lead act.” Through advertising, Burger King wants to remind customers that the Whopper is flame-grilled and customizable. But some other tweaks could be in store as well, Curtis said.

The brand is “evaluating whether or not there are changes to the Whopper that could make it a better product,” he said. But the team also doesn’t want to risk messing with its best known offering. “[We’re] a little bit in the camp of if it ain’t broke, don’t fix it,” Curtis said.

During the pandemic, restaurants had to quickly adjust their business models to contend with disrupted supply chains, closed dining rooms and a spike in demand for delivery. Burger King didn’t adapt very well.

“Over the last few years during the pandemic and coming out of the pandemic … [Burger King US] didn’t do a great job of adjusting our business to the environment, ” RBI CEO Jose Cil told CNN Business. “We didn’t simplify.”

In the pandemic, many restaurants quickly slimmed down menus in order to simplify kitchen operations when delivery orders suddenly went through the roof. Workers scrambling to fill online orders could at least avoid complicated preparations.

But Burger King did the opposite.

“We, in fact, complicated things,” Cil said, “we added menu items … that were more difficult and not necessarily intuitive and typical for us to serve.”

Specifically Cil is talking about the Ch’King, a hand-breaded chicken sandwich that the chain introduced last year. The product “created a ton of bottlenecks operationally,” Cil said.

The issues set Burger King back as competitors advanced. In the second quarter of this year, sales at Burger King US restaurants open at least 13 months grew by just .4%. Sales at McDonald’s

(MCD) US restaurants open at least 13 months jumped 3.7% in that period.

Burger King recently retired the Ch’King, replacing it with the Royal Crispy Chicken sandwich.

The Ch’King “was a great product that was difficult or challenging for teams to execute on,” Curtis said. “The best thing for the guest is great flavor and consistency. So our Royal Crispy Chicken, which we just launched, offers both.”

As Burger King continues to work on other menu innovations, it will have to balance ease of execution with items that excite customers, Curtis added.

To help boost sales and restaurant traffic, Burger King is making other improvements, including making restaurants look more modern.

The chain plans to remodel about 800 restaurants over the next two years.

The idea is to have consistent branding, but with customized layouts that make sense for the environment, Curtis said. A Burger King in a city might be smaller, with a higher focus on digital ordering. In a rural town, it might have more seating.

Burger King has already started updating its image. The brand changed its logo last year, switched packaging, uniforms and signage to the new look. A few years ago, it shared what remodeled restaurants might look like: triple-lane drive-thrus, burger pickup lockers and takeout counters.

The company also wants to make make it easier for customers to use the chain’s mobile app, revamp its rewards program by offering customized digital deals, and make delivery and to-go orders more convenient.

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