Tag Archives: products

FDA calls on Congress to create new regulations for hemp-derived CBD products

The FDA called on Congress to create a new regulatory framework for CBD products on Thursday, saying that current federal safety standards aren’t equipped to handle the burgeoning industry. 

CBD, or cannabidiol, is a hemp-derived compound that is offered in a wide variety of products, including lotions, tinctures, drinks, and even pet supplements. Because hemp has less than .3% THC, the mind-altering substance in marijuana, the products do not cause a “high.” 

FILE PHOTO: CBD oil is seen displayed at The Cannabis World Congress & Business Exposition (CWCBExpo) trade show in New York City, New York, U.S., May 30, 2019.  (Reuters/Mike Segar/File Photo / Reuters Photos)

Proponents of CBD have touted it as a natural remedy for pain relief, anxiety, and other ailments, but the FDA said that there are still too many unknowns about the products to regulate them as food or supplements. 

NEW YORK’S FIRST LEGAL WEED SHOP OPENS, OFFICIALS HOPE BUDDING INDUSTRY WILL BE TAX BOON

CBD could potentially be harmful to the liver, the male reproductive system, and pregnant women, officials said Thursday. 

“A new regulatory pathway would benefit consumers by providing safeguards and oversight to manage and minimize risks related to CBD products,” FDA Deputy Commissioner Dr. Janet Woodcock said in a statement. 

“Some risk management tools could include clear labels, prevention of contaminants, CBD content limits, and measures, such as minimum purchase age, to mitigate the risk of ingestion by children.”

A mature CBD hemp plant is seen in a greenhouse at the John C. Pair Horticultural Center in Haysville, Kansas, U.S. October 29, 2019. (Reuters/Nick Oxford / Reuters Photos)

The CBD market was valued at $9.1 billion worldwide in 2021 and could reach $59.3 billion by 2030, according to a report last year by Market Research Future. 

PROCTOR & GAMBLE RAISING PRICES AS INFLATION PERSISTS

Chase Terwilliger, the CEO of Balanced Health Botanicals, said that the lack of action by the FDA could suppress the industry long-term and scare away vital investments in the industry. 

“We are going on five years with no regulation being blamed on concerns for health implications and we need those investments to support research that showcases the benefits and effectiveness of CBD use – and helps develop dosage guidelines based on those concerns,” Terwilliger told FOX Business on Thursday. 

“The bigger problem is this will also let bad actors continue to flourish – those who are making a bad name for CBD are going unregulated and casting doubt over the industry.”

CBD oil for pets on display at the Southern Hemp Expo at the Williamson County Agricultural Exposition Park in Franklin, TN on Friday, Sept. 6, 2019. ( (Bill Clark/CQ-Roll Call, Inc via Getty Images / Getty Images)

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The FDA also denied petitions from three advocacy groups on Thursday that asked the agency to allow CBD to be marketed as a dietary supplement. 

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3M to Cut Jobs as Demand for Its Products Weakens

3M Co.

said it is cutting 2,500 manufacturing jobs globally as the company confronts turbulence in overseas markets and weakening consumer demand.

The maker of Scotch tape, Post-it Notes and thousands of other industrial and consumer products said Tuesday that it expects lower sales and profit in 2023 after demand weakened significantly in late 2022, pulling down quarterly performance.

The St. Paul, Minn., company forecast sales this year to slip from last year’s level with weak demand for consumer products and electronic items, particularly smartphones, tablets and televisions, for which 3M provides components. Fourth-quarter sales for 3M’s consumer business dropped nearly 6% from the same period a year earlier.

“Consumers sharply cut discretionary spending and retailers adjusted their inventory levels,” 3M Chief Executive

Mike Roman

said during a conference call. “We expect the demand trends we saw in December to extend through the first half of 2023.”

3M shares were down 5.2% at $116.25 Tuesday afternoon, while major U.S. stock indexes were little changed.

The company said demand for its disposable face masks is receding, as healthcare providers spend less on Covid-19 measures, and mask demand returns to prepandemic levels. 3M said it expects mask sales to decline between $450 million and $550 million this year from 2022.

3M executives said the spread of Covid infections in China is weighing on sales there, and sporadic plant closings are interrupting industrial production. China also is reducing production of consumer electronics because of weakening consumer demand, they said, and 3M’s exit from its business in Russia last year will also contribute to lower sales this year.

The 2,500 layoffs represent roughly 2.6% of the company’s workforce, which a regulatory filing said was about 95,000 at the end of 2021. Mr. Roman declined to specify where the job cuts will take place, or whether the company might make further reductions as it reviews its supply chains and prepares to spin off its healthcare unit.

“We’re looking at everything that we do as we manage through the challenges that we’re facing in the end markets and we focus on driving improvements,” he said.

The company said it would take a pretax restructuring charge in the first quarter of $75 million to $100 million.

Mr. Roman said the job cuts were unrelated to litigation facing the company. 3M is defending against allegations that the so-called forever chemicals it has produced for decades have contaminated soil and drinking water. It is also involved in litigation over foam earplugs its subsidiary Aearo Technologies LLC sold to the military. About 230,000 veterans have filed complaints in federal court alleging the earplugs failed to protect them from service-related hearing loss.

3M has said the earplugs were effective when military personnel were given sufficient training on how to use them. In litigation over firefighting foam that incorporated forms of forever chemicals, 3M is expected to argue that the products were produced to U.S. military specifications, granting the company legal protection as a government contractor.

In both cases, Mr. Roman said the company is focused on finding a way forward.

3M said the strong value of the U.S. dollar continues to erode sales from other countries when foreign currencies are converted to dollars.

The company forecast that sales for the quarter ending March 31 will be down 10% to 15% from the same period last year. For the full year, the company projects sales to fall between 6% and 2%, and expects adjusted earnings of $8.50 a share to $9 a share. The company earned $10.10 a share in 2022, excluding special charges, and analysts surveyed by FactSet were expecting the company to earn $10.22 in 2023.

For the fourth quarter, the company posted a profit of $541 million, or 98 cents a share, compared with $1.34 billion, or $2.31 a share, a year earlier.

Stripping out one-time items, including costs tied to exiting the company’s operations making forever chemicals, adjusted earnings came to $2.28 a share. Analysts were looking for adjusted earnings of $2.36 a share, according to FactSet.

Sales fell 6% to $8.08 billion for the quarter, slightly topping expectations of analysts surveyed by FactSet.

Mr. Roman said there were promising signs for some of 3M’s businesses, including in biopharma processing, home improvement and automotive electrification, the last of which he said grew 30% in 2022 to become a roughly $500 million business.

“There’s more to it than consumer electronics, but certainly the consumer-electronics dynamics are the story of the day,” he said.

Write to John Keilman at john.keilman@wsj.com and Bob Tita at robert.tita@wsj.com

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Microsoft to Deepen OpenAI Partnership, Invest Billions in ChatGPT Creator

Microsoft Corp.

MSFT 0.98%

said Monday it is making a multiyear, multibillion-dollar investment in OpenAI, substantially bolstering its relationship with the startup behind the viral ChatGPT chatbot as the software giant looks to expand the use of artificial intelligence in its products.

Microsoft said the latest partnership builds upon the company’s 2019 and 2021 investments in OpenAI.

The companies didn’t disclose the financial terms of the partnership. Microsoft had been discussing investing as much as $10 billion in OpenAI, according to people familiar with the matter. A representative for Microsoft declined to comment on the final number.

OpenAI was in talks this month to sell existing shares in a tender offer that would value the company at roughly $29 billion, The Wall Street Journal reported, making it one of the most valuable U.S. startups on paper despite generating little revenue.

The investment shows the tremendous resources Microsoft is devoting toward incorporating artificial-intelligence software into its suite of products, ranging from its design app Microsoft Designer to search app Bing. It also will help bankroll the computing power OpenAI needs to run its various products on Microsoft’s Azure cloud platform.

At a WSJ panel during the 2023 World Economic Forum, Microsoft CEO Satya Nadella discussed the company expanding access to OpenAI tools and the growing capabilities of ChatGPT.

The strengthening relationship with OpenAI has bolstered Microsoft’s standing in a race with other big tech companies that also have been pouring resources into artificial intelligence to enhance existing products and develop new uses for businesses and consumers.

Alphabet Inc.’s

Google, in particular, has invested heavily in AI and infused the technology into its operations in various ways, from improving navigation recommendations in its maps tools to enhancing image recognition for photos to enabling wording suggestions in Gmail.

Google has its own sophisticated chatbot technology, known as LaMDA, which gained notice last year when one of the company’s engineers claimed the bot was sentient, a claim Google and outside experts dismissed. Google, though, hasn’t made that technology widely available like OpenAI did with ChatGPT, whose ability to churn out human-like, sophisticated responses to all manner of linguistic prompts has captured public attention.

Microsoft Chief Executive

Satya Nadella

said last week his company plans to incorporate artificial-intelligence tools into all of its products and make them available as platforms for other businesses to build on. Mr. Nadella said last week at a Wall Street Journal panel at the World Economic Forum’s annual event in Davos, Switzerland. Mr. Nadella said that his company would move quickly to commercialize tools from OpenAI.

Analysts have said that OpenAI’s technology could one day threaten Google’s stranglehold on internet search, by providing quick, direct responses to queries rather than lists of links. Others have pointed out that the chatbot technology still suffers from inaccuracies and isn’t well-suited to certain types of queries.

“The viral launch of ChatGPT has caused some investors to question whether this poses a new disruption threat to Google Search,” Morgan Stanley analysts wrote in a note last month. “While we believe the near-term risk is limited—we believe the use case of search (and paid search) is different than AI-driven content creation—we are not dismissive of threats from new, unique consumer offerings.”

OpenAI, led by technology investor

Sam Altman,

began as a nonprofit in 2015 with $1 billion in pledges from

Tesla Inc.

CEO

Elon Musk,

LinkedIn co-founder

Reid Hoffman

and other backers. Its goal has long been to develop technology that can achieve what has been a holy grail for AI researchers: artificial general intelligence, where machines are able to learn and understand anything humans can.

Microsoft first invested in OpenAI in 2019, giving the company $1 billion to enhance its Azure cloud-computing platform. That gave OpenAI the computing resources it needed to train and improve its artificial-intelligence algorithms and led to a series of breakthroughs.

OpenAI has released a new suite of products in recent months that industry observers say represent a significant step toward that goal and could pave the way for a host of new AI-driven consumer applications.

In the fall, it launched Dall-E 2, a project that allowed users to generate art from strings of text, and then made ChatGPT public on Nov. 30. ChatGPT has become something of a sensation among the tech community given its ability to deliver immediate answers to questions ranging from “Who was George Washington Carver?” to “Write a movie script of a taco fighting a hot dog on the beach.”

Mr. Altman said the company’s tools could transform technology similar to the invention of the smartphone and tackle broader scientific challenges.

“They are incredibly embryonic right now, but as they develop, the creativity boost and new superpowers we get—none of us will want to go back,” Mr. Altman said in an interview in December.

Mr. Altman’s decision to create a for-profit arm of OpenAI garnered criticism from some in the artificial-intelligence community who said it represented a move away from OpenAI’s roots as a research lab that sought to benefit humanity over shareholders. OpenAI said it would cap profit at the company, diverting the remainder to the nonprofit group.

—Will Feuer contributed to this article.

Write to Berber Jin at berber.jin@wsj.com and Miles Kruppa at miles.kruppa@wsj.com

Corrections & Amplifications
The design app Microsoft Designer was misidentified as Microsoft Design in an earlier version of this article. (Corrected on Jan. 23)

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Chips Are the New Oil and America Is Spending Billions to Safeguard Its Supply

Only in the past two years has the U.S. fully grasped that semiconductors are now as central to modern economies as oil.

In the digitizing world, power tools commonly come with Bluetooth chips that track their locations. Appliances have added chips to manage electricity use. In 2021, the average car contained about 1,200 chips worth $600, twice as many as in 2010.

The supply-chain crunch that created a chip shortage brought the lesson home. Auto makers lost $210 billion of sales last year because of missing chips, according to consulting firm AlixPartners. Competition with China has stoked concerns that it could dominate key chip sectors, for either civilian or military uses, or even block U.S. access to components.

Now the government and companies are spending billions on a frenetic effort to build up domestic manufacturing and safeguard the supply of chips. Since 2020, semiconductor companies have proposed more than 40 projects across the country worth nearly $200 billion that would create 40,000 jobs, according to the Semiconductor Industry Association.

It’s a big bet on an industry that is defining the contours of international economic competition and determining countries’ political, technological and military advantage.

“Where the oil reserves are located has defined geopolitics for the last five decades,”

Intel Corp.

INTC -0.59%

Chief Executive

Pat Gelsinger

declared at a Wall Street Journal conference in October. “Where the chip factories are for the next five decades is more important.”

President Biden at the groundbreaking ceremony for a new Intel semiconductor manufacturing facility in Ohio in September.



Photo:

James D. DeCamp/Zuma Press

As oil became a linchpin of industrial economies in the 1900s, the U.S. became one of the world’s largest producers. Securing the semiconductor supply is more complicated. While one barrel of oil is much like another, semiconductors come in a bewildering range of types, capabilities and costs and depend on a multilayered supply chain spanning thousands of inputs and numerous countries. Given the economies of scale, the U.S. can’t produce all of these itself.

“There’s zero leading-edge production in the U.S.,” said Mike Schmidt, who heads the Department of Commerce office overseeing the implementation of the Chips and Science Act, signed into law by President Biden in August, which directs $52 billion in subsidies to semiconductor manufacturing and research. “We are talking about making the U.S. a global leader in leading-edge production and creating self-sustaining dynamics going forward. There’s no doubt it’s a very ambitious set of objectives.”

The recent shortages that hurt the most didn’t necessarily involve the most expensive chips.

Jim Farley,

Ford Motor Co.

’s chief executive, told a gathering of chip executives in San Jose, Calif., in November that factory workers, meaning workers in North America, had worked a full week only three times since the beginning of that year because of chip shortages. A lack of simple chips, including 40-cent parts needed for windshield-wiper motors in F-150 pickup trucks, left it 40,000 vehicles short of production targets.

Until 2014, machines that treat sleep apnea made by San Diego-based

ResMed Inc.

each contained just one chip, to handle air pressure and humidity. Then ResMed started putting cellular chips into the devices that beamed nightly report cards on users’ sleep patterns to their smartphones and to their doctors.

As a result, regular usage by users climbed from just over half to about 87%. Because mortality is lower for sleep-apnea sufferers who consistently use their devices, a relatively simple chip could help save lives.

An employee assembled ResMed’s sleep apnea devices in Singapore on Dec. 27. Ore Huiying for The Wall Street Journal
ResMed redesigned its machines during the chip shortage. Ore Huiying for The Wall Street Journal

ResMed’s sleep apnea devices are assembled in Singapore. Ore Huiying for The Wall Street Journal

ResMed couldn’t get enough of the cellular chips during the chip shortage when demand for its machines went up, in part because a competitor’s devices were recalled. Some suppliers reneged on supply agreements. Patients faced monthslong waits.

Chief Executive

Mick Farrell

said he implored longstanding suppliers to give priority to his equipment, though his orders were relatively small. “I asked for more, more and more, and to please prioritize us,” he said. “This is a case of life and death—we’re not just asking for something that makes you feel better.”

The company redesigned its machines, which are assembled in Singapore and Sydney, to replace the chips in short supply with others more readily available. It sought out new chip suppliers. It even rolled back the clock and released a version of a device without the cellular chip.

Though the chip shortage has abated somewhat and the company’s newest breathing devices have the cellular chip back, Mr. Farrell worries chip supply could be a bottleneck.

In May, he was one of a group of medical-technology CEOs who pleaded with Commerce Secretary Gina Raimondo on a conference call for help. Ms. Raimondo’s staff asked other federal agencies to designate medical equipment as essential and helped connect buyers directly to manufacturers to bypass distributors.

Such pleas also lent urgency to the Biden administration’s efforts, led by Ms. Raimondo, to pass the Chips and Science Act. The U.S. has long been leery of industrial policy, under which the government rather than the market steers resources to particular industries. Many economists criticize industrial policy as picking winners. But many Republican and Democratic legislators argue that semiconductors should be an exception because, like oil, they have vital civilian and military uses.

Commerce Secretary Gina Raimondo in July.



Photo:

Anna Moneymaker/Getty Images

Soon after the act passed, Intel, which had pushed Congress to pass the legislation for two years, broke ground on a $20 billion project in Ohio. The Commerce Department will announce guidelines next month for how the law’s manufacturing subsidies will be awarded.

American scientists and engineers invented and commercialized semiconductors starting in the 1940s, and today U.S. companies still dominate the most lucrative links in the semiconductor supply chain: the design of chips, software tools that translate those designs into actual semiconductors, and, with competitors in Japan and the Netherlands, the multimillion-dollar machines that etch chip designs onto wafers inside fabrication plants, or fabs.

But the actual fabrication of semiconductors has been increasingly outsourced to Asia. The U.S. share of global chip manufacturing has eroded, from 37% in 1990 to 12% in 2020, while mainland China’s share has gone from around zero to about 15%, according to Boston Consulting Group and SIA. Taiwan and South Korea each accounted for a little over 20%.

The most cutting-edge manufacturers of advanced logic chips, the brains of computers, smartphones and servers, are

Taiwan Semiconductor Manufacturing Co.

—a foundry that makes chips designed by others—and South Korea-based

Samsung

Electronics Co. Intel comes in third. Memory chips are primarily made in Asia by U.S.- and Asian-headquartered companies. Lower-end analog chips, which often perform just a few tasks in consumer and industrial products, are produced around the world.




Region’s Share of activity

Circuit designs

and software

CPUs and other

digital chips

Activity’s Share of total

Data storage and

computer memory

Equipment used

to make chips

Chip-manufacturing

materials

Chip assembly

and testing

Chip makers are spending billions on new factories that could boost the country’s share of manufacturing…

…but significant obstacles remain, including slow growth in the number of U.S. engineering students.

U.S. semiconductor investments in the next 10 years

Citizenship of graduate students and postdoctoral appointees in U.S. engineering programs

Materials/

suppliers

$9 billion

U.S. citizens

and permanent

residents

Chip-making

factories

$186.6 billion

Region’s Share of activity

Circuit designs

and software

CPUs and other

digital chips

Activity’s Share of total

Data storage and

computer memory

Equipment used

to make chips

Chip-manufacturing

materials

Chip assembly

and testing

Chip makers are spending billions on new factories that could boost the country’s share of manufacturing…

…but significant obstacles remain, including slow growth in the number of U.S. engineering students.

Citizenship of graduate students and postdoctoral appointees in U.S. engineering programs

U.S. semiconductor investments in the next 10 years

Materials/

suppliers

$9 billion

U.S. citizens

and permanent

residents

Chip-making

factories

$186.6 billion

Region’s Share of activity

Circuit designs

and software

CPUs and other

digital chips

Activity’s Share of total

Data storage and

computer memory

Equipment used

to make chips

Chip-manufacturing

materials

Chip assembly

and testing

Chip makers are spending billions on new factories that could boost the country’s share of manufacturing…

…but significant obstacles remain, including slow growth in the number of U.S. engineering students.

Citizenship of graduate students and postdoctoral appointees in U.S. engineering programs

U.S. semiconductor investments in the next 10 years

Materials/

suppliers

$9 billion

U.S. citizens and

permanent residents

Chip-making

factories

$186.6 billion

Region’s Share

of activity

Circuit designs

and software

CPUs and other

digital chips

Activity’s Share of total

Data storage

and computer

memory

Equipment used

to make chips

Chip-manufacturing

materials

Chip assembly

and testing

Chip makers are spending billions on new factories that could boost the country’s share of manufacturing…

U.S. semiconductor investments in the next 10 years

Materials/

suppliers

$9 billion

Chip-making

factories

$186.6 billion

…but significant obstacles remain, including slow growth in the number of U.S. engineering students.

Citizenship of graduate students and postdoctoral appointees in U.S. engineering programs

U.S. citizens

and permanent

residents

Region’s Share

of activity

Circuit designs

and software

CPUs and other

digital chips

Activity’s Share of total

Data storage

and computer

memory

Equipment used

to make chips

Chip-manufacturing

materials

Chip assembly

and testing

Chip makers are spending billions on new factories that could boost the country’s share of manufacturing…

U.S. semiconductor investments in the next 10 years

Materials/

suppliers

$9 billion

Chip-making

factories

$186.6 billion

…but significant obstacles remain, including slow growth in the number of U.S. engineering students.

Citizenship of graduate students and postdoctoral appointees in U.S. engineering programs

U.S. citizens

and permanent

residents

The concentration of so much chip production in three hot spots—China, Taiwan and South Korea—unsettles U.S. military and political leaders. They worry that if China achieved dominance in leading-edge semiconductors, on its own or by invading Taiwan, it would threaten the U.S. economy and national security in a way Japan, an ally, didn’t when it briefly dominated semiconductor manufacturing in the 1980s.

Starting around 2016, U.S. officials began blocking Chinese efforts to procure front-line chip companies and technology. Many in Washington were blindsided last July when a Canadian research firm reported that China’s largest chip maker,

Semiconductor Manufacturing International Corp.

, had begun to manufacture 7-nanometer chips—a level of sophistication thought beyond its ability.

With little warning, on Oct. 7, the U.S. government installed the broadest-ever restrictions on chip-related exports to China. The U.S. had long been willing to let Chinese semiconductor capabilities advance, as long as the U.S. maintained a lead. The new controls go much further, seeking to hold China in place while the U.S. and its allies race ahead.

A ceremony marked the beginning of bulk production of 3-nanometer chips at a Taiwan Semiconductor Manufacturing Co. facility in Taiwan on Dec. 29. Lam Yik Fei/Bloomberg News
A circuit board on display at Macronix International Co. in Taiwan. Annabelle Chih/Getty Images

A ceremony marked the beginning of bulk production of 3-nanometer chips at a Taiwan Semiconductor Manufacturing Co. facility in Taiwan on Dec. 29, left. A circuit board on display at Macronix International Co. in Taiwan, right. Lam Yik Fei/Bloomberg News; Annabelle Chih/Getty Images

Meanwhile, U.S. officials hope federal subsidies will lead to factories that are sufficiently large and advanced to remain competitive and profitable long into the future. “We have got to figure out a way through every piece of leverage we have…to push these companies to go bigger,” Ms. Raimondo said in an interview. “I need Intel to think about taking that $20 billion facility in Ohio and making it a $100 billion facility. We’ve got to convince TSMC or Samsung that they can go from 20,000 wafers a month to 100,000 and be successful and profitable in the United States. That’s the whole game here.”

That ambition comes at a delicate time for chip makers, many of whom have seen a sharp drop in demand for electronics that were hot during the early days of the pandemic. Intel is paring capital spending amid the slump, and TSMC said this week that weak demand could lead it to cut capital expenditures this year.

To defray the chip companies’ investment needs, Ms. Raimondo has approached private infrastructure investors about participating in chip projects, modeled on

Brookfield Asset Management Inc.’s

co-investment in Intel’s Arizona fabs. Last November she pitched the idea to 700 money managers at an investment conference in Singapore organized by Barclays Bank.

She also approached chip customers including

Apple Inc.

about buying chips these fabs produce. “We will need big customers to give commitments to purchase [the fabs’ output], which will help de-risk deals and show there is a market for these chips,” she said.

Those efforts appeared to pay off in December when TSMC announced it would up its investment to $40 billion in leading-edge chips at a facility already being built on a vast scrubby area north of Phoenix. Formerly home to wild burros and coyotes, it now teems with construction cranes and takes delivery of some of the most advanced manufacturing equipment in the world.

At a ceremony that month attended by Mr. Biden and top administration officials, including Ms. Raimondo, Apple Chief Executive

Tim Cook

and

Advanced Micro Devices Inc.

chief

Lisa Su

pledged to buy some of the facility’s output.

Workers at TSMC’s manufacturing facility in Phoenix in December.



Photo:

Brendan Smialowski/Agence France-Presse/Getty Images

Still, TSMC told the Commerce Department in a public letter that despite excitement about its plans and local, state and potentially federal subsidies, costs were higher than if a similar operation were built at home.

Morris Chang,

TSMC’s founder, said in November that the differential could be 50%. TSMC said it sent more than 600 American engineers to Taiwan for training.

Outside the U.S., Europe has its own plans to double its share of global production over about 10 years, while authorities in Taiwan, China and other Asian nations are pouring money into the sector. TSMC, in addition to its Arizona project, is building a chip plant in Japan and is looking at potential investments in Europe.

The high cost and scarcity of qualified labor in the U.S. has hampered previous efforts to reshore electronics manufacturing. Mung Chiang, president of Purdue University in Indiana, said computer and engineering students are drawn to chip design or software, areas where American companies are leaders, rather than manufacturing.

“Even if they say, ‘Yes, semiconductor manufacturing sounds really good, I want to do it,’ well, where can they learn the real, live experience?”

In response, Purdue has created a dedicated semiconductor program it hopes will award more than 1,000 certificates and degrees annually by 2030 in person and online. In July,

SkyWater Technology,

a Bloomington, Minn.-based foundry, said it would build a $1.8 billion fab on Purdue’s campus, prospectively supported by Chips funding.

Developing a domestic supply of talent is only half the battle. The U.S. also depends on foreign countries for many key inputs to semiconductors.

The lasers that imprint tiny circuit blueprints on silicon wafers use purified neon gas, made from raw neon typically harvested from large air-separation units attached to steel plants. Those facilities produce the neon when they separate oxygen from the air for use in steel furnaces.

There Aren’t Enough Chips—Why Are They So Hard to Make?

Since the steel industry largely moved out of the U.S. over the past half-century, there is currently very little neon gas being produced domestically. Most has come from Ukraine, Russia and China, but Russia’s invasion of Ukraine has left China as the world’s main source.

“Is this a risk for the U.S.? Absolutely,” said Matthew Adams, an executive vice president at Electronic Fluorocarbons LLC, a Massachusetts-based company that imports, purifies and sells neon and other gases. “A prolonged ban of neon exports from China to the U.S. would shut down a significant portion of semiconductor production after inventories are exhausted.”

A handful of other raw materials used in chip making, such as tungsten, which is transformed into tungsten hexafluoride and used to build parts of transistors on chips, are similarly sourced primarily from China. To truly untie the U.S. chip industry from China would entail undoing several decades of globalization, something industry leaders say isn’t practical.

After working for years to catch up on U.S. technology, China has developed a chip that can rival Nvidia’s powerful A100. WSJ unpacks the processors’ design and capability as the two superpowers race for dominance in artificial intelligence. Illustration: Sharon Shi

Even if the U.S. doesn’t succeed in securing the entire semiconductor supply chain, it does have a chance to reverse the recent historical pattern of losing leadership in one manufacturing sector after another, including passenger cars, railroad equipment, machine tools, consumer electronics and solar panels.

“I don’t think we’ve ever done this before: Try in a conscious, targeted way to regain market share in an industry where we were once the leader, but then lost it,” said

Rob Atkinson,

president of the Information Technology and Innovation Foundation, which advocates government support of manufacturing.

Write to Asa Fitch at asa.fitch@wsj.com and Greg Ip at greg.ip@wsj.com

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Biden Administration to Ask Congress to Approve F-16 Sale to Turkey

The Biden administration is preparing to seek congressional approval for a $20 billion sale of new F-16 jet fighters to Turkey along with a separate sale of next-generation F-35 warplanes to Greece, in what would be among the largest foreign weapons sales in recent years, according to U.S. officials.

Administration officials intend the prospect of the sale to prod Turkey to sign off on Finland and Sweden’s accession to the North Atlantic Treaty Organization, which Ankara has blocked over objections to their ties to Kurdish separatist groups. Congress’s approval of the sale is contingent on Turkey’s acquiescence, administration officials said. The two countries ended decades of neutrality when they decided to join NATO last year in reaction to Russia’s invasion of Ukraine.

The sale to Turkey, which the administration has been considering for more than a year, is larger than expected. It includes 40 new aircraft and kits to overhaul 79 of Turkey’s existing F-16 fleet, according to officials familiar with the proposals.

Congressional notification of the deal will roughly coincide with a visit to Washington next week by Turkey’s Foreign Minister

Mevlut Cavusoglu.

The sale to Turkey also includes more than 900 air-to-air missiles and 800 bombs, one of the officials said.

Turkish President Recep Tayyip Erdogan has faced U.S. pressure to approve NATO expansion.



Photo:

adem altan/Agence France-Presse/Getty Images

The separate sale to Greece, which was requested by the Greek government in June 2022, includes at least 30 new F-35s. The F-35 Joint Strike Fighter is the U.S.’s most advanced jet fighter. While officials described the timing of the notifications for both Turkey and Greece as coincidental, it could quell protests from Athens over the F-16 sale if its request is also granted. Greece and Turkey are historic regional rivals and a sale to Turkey alone would likely draw swift condemnation from Athens.

The potential sale of the aircraft could have far-reaching implications for Washington’s efforts to shore up ties with a pair of NATO allies amid the Western response to Russia’s assault on Ukraine.

A State Department spokesman declined to comment on potential arms transfers as a matter of policy until and unless they are formally notified to Congress. Congress has never successfully blocked a foreign arms sale requested by the White House.

The proposed deal with Turkey comes at a moment of tension in U.S.-Turkish relations, with Washington also attempting to convince President Recep

Tayyip Erdogan

to do more to enforce sanctions on Russia and to approve the entry of Finland and Sweden into NATO.

The proposal also sets up a possible showdown with some congressional leaders who have vowed to oppose weapons sales to Turkey. Sen.

Bob Menendez,

a Democrat from New Jersey who is the chairman of the Senate Foreign Relations Committee, has said he wouldn’t approve any F-16 sale to Turkey, citing human-rights concerns.

In recent months, Mr. Erdogan has also threatened to launch a new military incursion against Kurdish militants in Syria. Last month a Turkish court also convicted the mayor of Istanbul, a popular opponent of Mr. Erdogan, of insulting public officials in what human rights groups said was part of a crackdown on the Turkish opposition. The Turkish government says its courts are independent.

Under U.S. arms-export laws, Congress will have 30 days to review the deal. If Congress wants to block the deal it must pass a joint resolution of disapproval. Congress can also pass legislation to block or modify a sale at any time until the delivery.

The Biden administration is looking to sell at least 30 new F-35 jet fighters to Greece.



Photo:

robert atanasovski/Agence France-Presse/Getty Images

U.S. officials say they are encouraging Mr. Erdogan to drop his opposition to Finland and Sweden joining NATO. One official characterized the F-16s as the “carrot on a stick” to get Turkey to agree.

This, officials said, could ease opposition to the sale among some members of Congress. Officials within the State Department have argued for months that the expansion was imperative to NATO’s collective security. However, officials expect that while the Greece package could sail through Congress, the F-16s may be delayed over some members’ reluctance to embolden Ankara with the additional firepower.

Mr. Erdogan first threatened to veto the two countries’ entrance over their ties to Kurdish militant groups in Iraq and Syria. Turkey has fought a slow-burning war with Kurdish armed groups for decades in a conflict that has left tens of thousands dead.

NATO leaders say that Finland and Sweden have addressed Turkey’s concerns, upholding an agreement signed last year that called for both countries to evaluate Turkish extradition requests and drop restrictions on arms sales to Ankara.

Turkish officials say that Sweden hasn’t done enough to uphold its obligations to Turkey, citing what they say is continuing activity by the militant Kurdistan Workers’ Party in Sweden. The Turkish government this week summoned Sweden’s ambassador over a demonstration in Stockholm in which protesters hung a puppet of Mr. Erdogan by its feet. The Turkish president’s hard line against Sweden has broad support within Turkey, including among opposition parties, who have long opposed what they see as a permissive approach to Kurdish militant groups in Europe.

The timing of a vote on NATO expansion in the Turkish parliament will also depend on Turkey’s national election this year, in which Mr. Erdogan faces a close race amid public discontent over the country’s struggling economy.

The Turkish Ministry of Foreign Affairs didn’t respond to a request for comment.

The Biden administration remains cautiously optimistic that Turkey will eventually come around on Finland and Sweden. U.S. officials said last year that there would be no quid pro quo for Turkey’s approval of the NATO expansion, and said that the timing of the F-16 sale was dependent on the administration’s own internal process to complete the deal.

The proposed sales also come amid heightened tensions between Turkey and Greece, two longtime adversaries who have traded threats over the past year in the eastern Mediterranean.

Turkey was originally a participant in the U.S.’s cutting-edge F-35 program but was expelled after Mr. Erdogan approved the purchase of Russia’s S-400 air defense system. The U.S. government said the Russian weapons system could potentially hack the F-35.

Biden administration officials have argued that selling F-16s to Turkey could help restore ties with the country, which maintains the second-largest army in NATO.

Under Mr. Erdogan, Turkey has played an important role in the Ukraine crisis, facilitating negotiations over prisoner exchanges and helping to broker an agreement that allowed Ukraine to resume its exports of grain through Black Sea ports. Mr. Erdogan’s close relationship with Russia’s President

Vladimir Putin

has also raised concerns in Washington, with scrutiny of inflows of Russian money to Turkey, including oligarch assets.

Finland and Sweden have formally applied to join NATO, but Turkey has threatened to block them from joining. WSJ’s Shelby Holliday explains why Turkish President Recep Tayyip Erdogan sees the expansion as a threat to Turkey’s national security. (Video first published in May 2022). Photo composite: Sebastian Vega

Write to Jared Malsin at jared.malsin@wsj.com and Vivian Salama at vivian.salama@wsj.com

Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Read original article here

The Most Exciting Tech Products Coming in 2023 and Beyond

CES 2023 brought the planet’s biggest consumer electronics show back in pretty fit form, reminding us of the events of yesteryear. We saw an $800,000 flying car, a crazy huge wireless TV (more on that one below) and yes, a pee sensor for your toilet at home (definitely more on that one below). 

This year’s show marks the return of full in-person CES. It’s thought to have brought in more than 100,000 people, and over 2,200 companies talked up what they think are the next big things. This year — and for the first time in three years — CNET editors walked the floors to see new products and services on display. 

Before we dive into our list of the best of CES 2023, here are the criteria we used. We tried to keep the number of those earning our Best of Show Award to between five and seven. All on this list meet at least one of the following criteria.

  • The product includes a never-before-seen concept or idea.
  • The product attempts to solve a major consumer problem.
  • The product is a redesign or different take on an existing product in a way that sets a new bar in performance or quality.

Finally, to avoid giving awards to products that may never see the light of day, we gave more weight to those with at least a calendar year release window or timeline, as opposed to products with no planned release date or a more nebulous one. 

LG M3 Series 97-inch wireless OLED TV


James Martin/CNET

The LG M3 Series 97-inch wireless OLED TV is a behemoth that doesn’t skimp on normal high-end TV features. This gargantuan beast of a TV combines fantastic picture technology with its huge size to be one of the most exciting TVs in recent memory. What really takes it over the top, however, is that it’s entirely wireless.

Yep, no more fussing with a bunch of wires behind your entertainment center to get them to look as if they’re not there. With this TV, they aren’t.

LG says the 97-incher should be out in 2023 along with an 83- and 77-inch version. Don’t expect it to be cheap, though. The wired version of LG’s 97-inch TV costs $25,000, while its 77-inch OLED is only $2,900. Just to set expectations.  

Withings U-Scan


Withings

Ever imagine you could get on-the-spot health data at home, just by going number one? You’ll soon be able to with the Withings U-Scan (pee) sensor. The device sits at the front of your toilet. When you pee – and apparently it’s best to sit when you do so to get an accurate sample – it collects the urine, analyzes it and then sends the results to your phone via Wi-Fi. 

What type of results, you might ask? Well, for starters, it can monitor daily ketones and vitamin C levels and test your urine’s pH level, which can indicate overall kidney health. Use a different cartridge, and women can use it to track their menstrual cycles.  

We’ve seen at-home urine test strips that require you to be hands-on to get test results, but the U-Scan is designed to be a seamless experience. Just do your business and move on. The fact that you can do this testing daily without even really thinking about it and get results sent to you right away is what truly sets the U-Scan apart. 

HTC Vive XR Elite

The XR Elite is a VR headset with mixed reality that looks almost, at some angles, like glasses.


HTC

The HTC Vive XR Elite is the latest version of HTC’s VR/AR headset and, based on our time with it, might be the best Vive so far when it’s released in late February for $1,099. 

Yes, we’ve seen VR headsets before, so what make this one special? The main reason it’s on this list is its size. HTC has shrunk the VR headset down to almost normal glasses size, and less than half the weight of the Quest Pro VR headset.

If you wear glasses normally, you won’t need to wear them while using this. The adjusting dials, or diopters, can change the lens prescription in real time, meaning the user needn’t wear glasses at all. That’s a really useful feature if it works as well as expected. As a person who wears glasses, but has soured on VR in the last few years, the combination of the XR Elite’s small, light chassis and the no-glasses requirement makes VR a much more appealing prospect to me. 

I’m not about to rush out and buy a VR headset, but the tech here looks to be exceptional, so let’s hope it catches on.

BMW i Vision Dee  

The minimalist design of the i Vision Dee concept is a blank canvas for digital expression


BMW

Yes, the BMW i Vision Dee is a concept car, so my first reaction was to take every feature here with a grain of salt, but BMW has confirmed that the coolest and most useful feature, the head-up display, is coming to production cars in 2025. 

Instead of a traditional dashboard screen, the Dee instead uses the entire windshield as the HUD. It’s an AR display that uses the full-width of the windshield and includes five levels of immersion. Level 1 gives you the essentials – speedometer, some navigation information and so on. Levels 2 through 4 increases the information onscreen and eventually overlay navigation information on the road. 

Level 5 can display a completely virtual environment and is not meant for driving. Or rather is not meant for when you drive and is instead intended for when a car drives you. This is one of those that works best in motion, so check out the video of the BMW i Vision Dee to see it in action. 

The concept car also has an E Ink cover on its chassis that can change color based on your own desire, and during BWM’s press conference the presenters made it seem like it could carry on a conversation with you, a la KITT, but BMW admitted it used a backstage actress to show what it wants to do in the future. Again, only the HUD is confirmed to come to cars in the future, so it was the most useful thing to focus on.

Samsung S95C 77-inch QD-OLED TV


Samsung

The Samsung S95C is the company’s first 77-inch TV using its QD-OLED technology. It improves on the previous year’s model with better antiglare technology and brighter images. The color in particular seemed to impress our TV expert, David Katzmaier, the most; however, the screen finish is a bit grayer than LG’s, which tends to wash out the image somewhat. 

Still, the key reason it’s on this list, beyond its high quality, is the potential it has to give LG a run for its money in the high-end, 77-inch TV market, which could eventually bring prices down across the board. Great news for those of us looking to buy a big, awesome high-end TV sometime in the future.

Schneider Smart Home system


Schneider Electric

Schneider’s Smart Home System isn’t something I’d ever considered owning until I moved into in a new, larger house in 2020. Let’s just say, I grow at least a few more gray hairs when a new bill comes in. The system will allow users to save money by scheduling when certain outlets draw power by controlling the breakers, switcher and outlets to prevent energy vampires like TVs and chargers from drawing power when we don’t need them to. 

For EV users it can schedule when your vehicle charges, timing it to only charge when rates are lowest or if possible only charge using solar panels. 

As home electricity rates get higher – where I live they certainly have – and with more devices that demand more charging in our homes, having this kind of detailed control, without having to go unplug a bunch of stuff every time you leave the house or go on vacation, is a welcome remedy indeed. 

Dolby Atmos in-car sound in a Maybach

Mercedes and Dolby’s partnership remains strong.


CNET

Dolby Atmos is a sound technology – think surround sound 2.0 – that attempts to fully immerse you in whatever you’re listening to. Atmos has been around for a while in movie theaters and home theaters, but the Mercedes-Maybach is one of the first cars to use it

So how good is it? The experience is hard to explain, but I’ll let CNET Editor Bridget Carey do her best. She says, “The music felt like it was floating in the space around me – I couldn’t tell where the speakers were located; it created a surreal sound. When listening to Queen’s Bohemian Rhapsody, it was like Freddie Mercury was just floating in front of me.”

Check out the video to get a better idea of what Bridget experienced in the $185,000 Maybach. For those of us without that kind of cash, Dolby says we could see Atmos used in more-affordable cars. The team is working on adapting the technology to a traditional six-speaker setup, but no word on when exactly just yet.

CES 2023 returned with some potentially useful technology. Some new, some refinements, but at the very least attempt to solve a known consumer issue. There were plenty more that almost made the list. These are just the true standouts. Be sure to take look at the rest of CNET’s CES coverage for everything else.  

Read original article here

The Most Exciting Tech Products Coming in 2023 and Beyond

CES 2023 brought the planet’s biggest consumer electronics show back in pretty fit form, reminding us of the events of yesteryear. We saw an $800,000 flying car, a crazy huge wireless TV (more on that one below) and yes, a pee sensor for your toilet at home (definitely more on that one below). 

This year’s show marks the return of full in-person CES. It’s thought to have brought in more than 100,000 people, and over 2,200 companies talked up what they think are the next big things. This year — and for the first time in three years — CNET editors walked the floors to see new products and services on display. 

Before we dive into our list of the best of CES 2023, here are the criteria we used. We tried to keep the number of those earning our Best of Show Award to between five and seven. All on this list meet at least one of the following criteria.

  • The product includes a never-before-seen concept or idea.
  • The product attempts to solve a major consumer problem.
  • The product is a redesign or different take on an existing product in a way that sets a new bar in performance or quality.

Finally, to avoid giving awards to products that may never see the light of day, we gave more weight to those with at least a calendar year release window or timeline, as opposed to products with no planned release date or a more nebulous one. 

LG M3 Series 97-inch wireless OLED TV


James Martin/CNET

The LG M3 Series 97-inch wireless OLED TV is a behemoth that doesn’t skimp on normal high-end TV features. This gargantuan beast of a TV combines fantastic picture technology with its huge size to be one of the most exciting TVs in recent memory. What really takes it over the top, however, is that it’s entirely wireless.

Yep, no more fussing with a bunch of wires behind your entertainment center to get them to look as if they’re not there. With this TV, they aren’t.

LG says the 97-incher should be out in 2023 along with an 83- and 77-inch version. Don’t expect it to be cheap, though. The wired version of LG’s 97-inch TV costs $25,000, while its 77-inch OLED is only $2,900. Just to set expectations.  

Withings U-Scan


Withings

Ever imagine you could get on-the-spot health data at home, just by going number one? You’ll soon be able to with the Withings U-Scan (pee) sensor. The device sits at the front of your toilet. When you pee – and apparently it’s best to sit when you do so to get an accurate sample – it collects the urine, analyzes it and then sends the results to your phone via Wi-Fi. 

What type of results, you might ask? Well, for starters, it can monitor daily ketones and vitamin C levels and test your urine’s pH level, which can indicate overall kidney health. Use a different cartridge, and women can use it to track their menstrual cycles.  

We’ve seen at-home urine test strips that require you to be hands-on to get test results, but the U-Scan is designed to be a seamless experience. Just do your business and move on. The fact that you can do this testing daily without even really thinking about it and get results sent to you right away is what truly sets the U-Scan apart. 

HTC Vive XR Elite

The XR Elite is a VR headset with mixed reality that looks almost, at some angles, like glasses.


HTC

The HTC Vive XR Elite is the latest version of HTC’s VR/AR headset and, based on our time with it, might be the best Vive so far when it’s released in late February for $1,099. 

Yes, we’ve seen VR headsets before, so what make this one special? The main reason it’s on this list is its size. HTC has shrunk the VR headset down to almost normal glasses size, and less than half the weight of the Quest Pro VR headset.

If you wear glasses normally, you won’t need to wear them while using this. The adjusting dials, or diopters, can change the lens prescription in real time, meaning the user needn’t wear glasses at all. That’s a really useful feature if it works as well as expected. As a person who wears glasses, but has soured on VR in the last few years, the combination of the XR Elite’s small, light chassis and the no-glasses requirement makes VR a much more appealing prospect to me. 

I’m not about to rush out and buy a VR headset, but the tech here looks to be exceptional, so let’s hope it catches on.

BMW i Vision Dee  

The minimalist design of the i Vision Dee concept is a blank canvas for digital expression


BMW

Yes, the BMW i Vision Dee is a concept car, so my first reaction was to take every feature here with a grain of salt, but BMW has confirmed that the coolest and most useful feature, the head-up display, is coming to production cars in 2025. 

Instead of a traditional dashboard screen, the Dee instead uses the entire windshield as the HUD. It’s an AR display that uses the full-width of the windshield and includes five levels of immersion. Level 1 gives you the essentials – speedometer, some navigation information and so on. Levels 2 through 4 increases the information onscreen and eventually overlay navigation information on the road. 

Level 5 can display a completely virtual environment and is not meant for driving. Or rather is not meant for when you drive and is instead intended for when a car drives you. This is one of those that works best in motion, so check out the video of the BMW i Vision Dee to see it in action. 

The concept car also has an E Ink cover on its chassis that can change color based on your own desire, and during BWM’s press conference the presenters made it seem like it could carry on a conversation with you, a la KITT, but BMW admitted it used a backstage actress to show what it wants to do in the future. Again, only the HUD is confirmed to come to cars in the future, so it was the most useful thing to focus on.

Samsung S95C 77-inch QD-OLED TV


Samsung

The Samsung S95C is the company’s first 77-inch TV using its QD-OLED technology. It improves on the previous year’s model with better antiglare technology and brighter images. The color in particular seemed to impress our TV expert, David Katzmaier, the most; however, the screen finish is a bit grayer than LG’s, which tends to wash out the image somewhat. 

Still, the key reason it’s on this list, beyond its high quality, is the potential it has to give LG a run for its money in the high-end, 77-inch TV market, which could eventually bring prices down across the board. Great news for those of us looking to buy a big, awesome high-end TV sometime in the future.

Schneider Smart Home system


Schneider Electric

Schneider’s Smart Home System isn’t something I’d ever considered owning until I moved into in a new, larger house in 2020. Let’s just say, I grow at least a few more gray hairs when a new bill comes in. The system will allow users to save money by scheduling when certain outlets draw power by controlling the breakers, switcher and outlets to prevent energy vampires like TVs and chargers from drawing power when we don’t need them to. 

For EV users it can schedule when your vehicle charges, timing it to only charge when rates are lowest or if possible only charge using solar panels. 

As home electricity rates get higher – where I live they certainly have – and with more devices that demand more charging in our homes, having this kind of detailed control, without having to go unplug a bunch of stuff every time you leave the house or go on vacation, is a welcome remedy indeed. 

Dolby Atmos in-car sound in a Maybach

Mercedes and Dolby’s partnership remains strong.


CNET

Dolby Atmos is a sound technology – think surround sound 2.0 – that attempts to fully immerse you in whatever you’re listening to. Atmos has been around for a while in movie theaters and home theaters, but the Mercedes-Maybach is one of the first cars to use it

So how good is it? The experience is hard to explain, but I’ll let CNET Editor Bridget Carey do her best. She says, “The music felt like it was floating in the space around me – I couldn’t tell where the speakers were located; it created a surreal sound. When listening to Queen’s Bohemian Rhapsody, it was like Freddie Mercury was just floating in front of me.”

Check out the video to get a better idea of what Bridget experienced in the $185,000 Maybach. For those of us without that kind of cash, Dolby says we could see Atmos used in more-affordable cars. The team is working on adapting the technology to a traditional six-speaker setup, but no word on when exactly just yet.

CES 2023 returned with some potentially useful technology. Some new, some refinements, but at the very least attempt to solve a known consumer issue. There were plenty more that almost made the list. These are just the true standouts. Be sure to take look at the rest of CNET’s CES coverage for everything else.  

Read original article here

Getting Results—and Money—When Airlines Cancel Flights

Canceled or delayed flights can cost travelers money. Getting an airline to pay you back for expenses like hotel stays and rental cars isn’t impossible, but it can involve lots of legwork.

Southwest pledged to provide refunds to passengers on canceled or significantly delayed flights between Dec. 24 and Jan. 2, but the airline is also providing reimbursement for additional expenses including the cost of staying at a hotel or renting a car. Passengers were also given 25,000 frequent-flier points in a move by Southwest executives to win them back.

Airline passengers “have very few rights,” said

Paul Hudson,

president of FlyersRights, a consumer advocacy organization. Getting the remuneration that passengers believe they are entitled to can come down to perseverance and communicating extensively with the airline over an extended period.

Here’s what travelers need to know about their rights on domestic flights in the U.S. and how to get reimbursed.

My flight was canceled. Can I get a refund?

Airline customers are entitled to a refund if a flight is canceled for any reason or “significantly delayed” and they opt not to travel, according to rules from the Transportation Department. This policy extends to nonrefundable tickets. The DOT determines on a case-by-case basis whether passengers are entitled to a refund for a delayed flight.

While airlines are required to provide refunds in these circumstances if requested, they aren’t barred from offering other forms of redress first. Carriers will often offer a passenger the opportunity to rebook on another flight or a voucher or credit that could be used for future travel.

In these situations, customers will need to speak with an airline representative and request an “involuntary refund,” Mr. Hudson said. Not all customer-service staff will be familiar with this phrase, he warned, but he described it as “the magic words” to use to get a refund quickly.

I had to stay in a hotel because of a flight delay. Am I entitled to reimbursement?

Additional compensation beyond a refund of airfare and other fees isn’t required by the DOT. Still, most airlines have policies on what they will cover.

If a plane has a technical issue or the flight isn’t properly staffed, an airline’s compensation policy typically will kick in. If the delay or cancellation is due to weather, passengers may be out of luck getting assistance.

The DOT maintains a dashboard spelling out what is covered under the customer-service policies at the 10 largest domestic airlines in the U.S. in cases where cancellations or delays were under the carrier’s control. Each of these major airlines has put these policies in writing, making the commitments enforceable, a DOT spokeswoman said in an email.

My checked luggage went missing. What does the airline owe me?

If a checked bag is delayed, missing or damaged, the airline is liable and must reimburse the traveler. For domestic flights, airlines are only required to cover up to $3,800.

Apart from being required to reimburse passengers for the value of items that were lost or damaged, carriers must also compensate people for incidental expenses such as purchasing replacement clothing or medications. Airlines cannot set an arbitrary daily limit for those expenses, though they can require receipts or other proof for valuable items that were lost, according to the DOT.

I can’t rebook with my airline. Are they required to book me on another airline?

Before the airline industry was deregulated in the U.S. in the 1970s, carriers were required to rebook passengers with other airlines in instances where flights were canceled or delayed. “Now, it’s strictly voluntary,” said Mr. Hudson.

Some carriers have formal relationships with other airlines that allow them to rebook reservations at no additional cost, whereas others may buy tickets from competitors for stranded passengers. Southwest said it bought tickets on other airlines during its meltdown, and

Spirit

did the same during its 2021 meltdown.

I was bumped from my flight by my airline. Is that allowed?

Airlines have come under fire in recent years for the practice of overselling flights and then bumping passengers. The practice is allowed, as long as you haven’t boarded the plane. If you’ve already boarded, the airline can remove you from the flight for safety, security or health reasons.

If a passenger is involuntarily bumped, the carrier must provide a written statement of the flier’s rights and how the company decides who is bumped. They may be provided a refund, but they aren’t guaranteed additional compensation.

To be eligible for compensation, the traveler must have a confirmed reservation, have checked in on time and have arrived at the departure gate on time, the DOT states on its website.  

If all those conditions apply—and the airline cannot rebook the passenger on a flight that gets them to their destination within one hour of their original scheduled arrival—compensation is calculated based on the price of the original ticket, the length of the delay and whether the flight is domestic or international. Compensation ranges from up to $775 for short delays to no more than $1,550 for longer delays.

Write to Jacob Passy at jacob.passy@wsj.com

Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

Read original article here

Southwest Airlines Shows Progress in Push to Restore Flights

Southwest Airlines Co.

LUV 0.87%

showed progress Saturday in its push to regain credibility with regulators and travelers, especially those whose holidays were disrupted by the company’s meltdown over the past week, but cancellations increased late in the day.

The Dallas-based carrier had 30 Saturday flight cancellations as of Saturday evening, according to FlightAware. Overall, more than 250 flights among all airlines flying to, from or within the U.S. had been canceled. Southwest’s total compared with 15 for United Airlines and 11 for

Delta Air Lines.

A Southwest spokeswoman said earlier in the day that the airline was operating a normal Saturday schedule of about 3,400 flights. Meanwhile, the carrier was seeking volunteers among its employees to help the customer-service staff catch up with requests for refunds and reunite customers with missing bags.

In a video distributed to staff members Friday, Southwest executives were upbeat about the near-term outlook. “I’m just very pleased to share that things are going very, very well,” said

Bob Jordan,

the airline’s chief executive. 

Andrew Watterson,

chief operating officer, said that lines had grown shorter and that the airline expected to provide normal service during the New Year holiday period and beyond. In another update Saturday, he said Southwest had deployed “an army” of people to ship bags back to customers, in some cases using

UPS

and

FedEx

to transport lost luggage. 

Southwest has ramped up its service after a meltdown that resulted in nearly 16,000 canceled flights between Dec. 22 and Dec. 29. Those cancellations, stemming from the recent winter storm, left thousands of holiday travelers stranded, furious and in many cases separated by hundreds of miles from their luggage.

Though the storm created problems for all airlines, Southwest canceled far more flights and was much slower than others to recover. Executives of the airline have said the scheduling system used to revise crew schedules after storms was overwhelmed by the volume of changes required. Airline staff members fumbled with makeshift manual methods to match up available crew and planes.

Southwest Airlines travelers waited for luggage in Minneapolis on Friday.



Photo:

Abbie Parr/Associated Press

To get back on track, the airline shrank itself for much of this week, operating roughly a third of its typical schedule on Tuesday, Wednesday and Thursday as it worked to get crews and planes back in place. The airline resumed operating its full schedule Friday. 

Southwest’s problems are far from over. Regulators, lawmakers and union leaders have said they are monitoring the airline’s response to the crisis. Southwest has apologized repeatedly and promised to reimburse affected travelers.

“As SWA turns the corner operationally, focus must remain on promptly compensating passengers caught in last week’s breakdown,” Transportation Secretary Pete Buttigieg said in a tweet Saturday.

One regular Southwest customer who still needs more reassurance is Allison Whitney, a professor of film and media studies at Texas Tech University. She was due to fly home to Lubbock, Texas, from Minnesota on Wednesday, but her Southwest flight was canceled. Facing the risk of being stranded until early in the new year, she booked an American Airlines flight Friday and made it home. 

Ms. Whitney likes Southwest’s luggage and easy-rebooking policies and finds that it can be the only good choice for some of her trips. But she said that after this week, she might hesitate to rely on Southwest for longer trips until she is convinced that the airline’s computer systems are up-to-date.

Write to James R. Hagerty at bob.hagerty@wsj.com and Alison Sider at alison.sider@wsj.com

Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8



Read original article here

Southwest Airlines Gears Up for a Normal Flight Schedule on Friday After Mass Cancellations

Southwest Airlines Co.

LUV 3.70%

executives said the airline is gearing up to resume its full flying schedule on Friday, removing limits on ticket sales and rebuilding crew schedules after an operational meltdown led it to cancel thousands of flights over the past week. 

Executives also pledged to continue work to update technology systems that company and labor officials have blamed for exacerbating Southwest’s troubles, leaving scheduling systems jammed and crews dispersed as the airline struggled to rebound from a winter storm.

“I can’t imagine that it doesn’t boost the focus in certain areas, maybe shift priorities based on what we learned,” Chief Executive

Bob Jordan

told reporters Thursday. “This has been an incredible disruption, and we can’t have this again.”

Southwest canceled nearly two-thirds of its flights Tuesday, Wednesday and Thursday, as part of an effort to dig out from a cascading meltdown after last week’s severe winter storm threw operations into disarray. While other airlines were able to recover from the brutal weather within a few days, Southwest continued to spiral.

Southwest has canceled nearly 16,000 flights in the past week, according to FlightAware. The airline scrubbed 39 flights scheduled for Friday that Chief Operating Officer

Andrew Watterson

said it was unable to staff, but executives said they believe they are ready for a smooth operation Friday.

Mr. Jordan told employees Thursday morning in a video message that shrinking Southwest’s operations had helped, with 95% of its flights on time on Wednesday. “Together we did what we needed to do to set ourselves up to operate our regular schedule tomorrow,” he said.

As it works to resume normal operations, Southwest faces heightened scrutiny from regulators and lawmakers, who have said they are closely monitoring the airline’s response to the crisis.

Transportation Secretary Pete Buttigieg on Thursday wrote to Mr. Jordan, describing the disruption as “unacceptable.” He reiterated his expectation that the airline will assist stranded passengers, honor commitments to cover passengers’ expenses, issue prompt refunds and ensure passengers are reunited with their bags. The airline has said it is providing those accommodations now.

Union leaders who represent Southwest pilots, flight attendants and other workers have faulted what they said was the airline’s lack of investment in technology over the years for many of its problems. Executives have acknowledged the need to upgrade inadequate platforms, such as the SkySolver system that it uses to redo crew schedules during disruptions and that was overwhelmed by the magnitude of the problems over the weekend.

Baggage Stuck in Southwest Airlines Cancellation Fiasco

Mr. Watterson said Thursday in a call with reporters that the upgrading process had already been under way. Southwest has made crew-scheduling its own department, hired more staff and made what he described as incremental improvements to current systems as it began to look for replacements. He said the “modest work” that had been done had started to pay off this fall, but that the winter storm created unique challenges.

While the airline has started to contemplate the broader questions of what it could have done differently, executives said their more immediate task this week has been to piece the airline back together—making sure that pilots and flight attendants are where they need to be, reuniting bags with their owners and ensuring that planes are tuned up and ready to go.

In an effort to make sure the airline is ready for Friday, Southwest added some flights for passengers on Thursday and ferried planes and crew to position them, Mr. Watterson said.

Ticket sales resumed, executives said, after the airline had limited bookings on remaining flights for much of this week, hoping to avoid a scenario where customers bought seats on flights that would ultimately be canceled. The airline also wanted to make sure seats would be available to take pilots and flight attendants where they had to be on Friday, Mr. Watterson said.

Southwest Airlines was ferrying planes and crew to make sure the company was ready for a full flying schedule.



Photo:

Matt York/Associated Press

To get to this point, Southwest sought volunteers to help work through a deluge of tasks to repair schedules for pilots and flight attendants.

At the height of the disruption, the airline’s crew schedulers had to revert to manually assigning pilots and flight attendants to flights when automated software couldn’t keep pace with the volume of changes. Even with the smaller schedule, the group was overwhelmed by the remaining workload, Mr. Watterson told employees this week.

Former crew schedulers working in other areas of the business stepped in to triage inbound phone calls, according to an internal memo Wednesday from

Lee Kinnebrew,

Southwest’s vice president of flight operations, and

Brendan Conlon,

vice president of crew scheduling. Other employee groups were being trained to support overwhelmed schedulers.

Mr. Watterson said the “volunteer army” has been trained on systems and could be called on to pitch in again if the airline begins to see signs that current technology is becoming overwhelmed, as it works on broader fixes. Airline executives said they are confident that existing technology systems can handle the airline’s normal operations while it works on a plan to update them.

Southwest’s ground-operations staff worked to scan thousands of missing bags to figure out where they had ended up. The airline set up new call centers to investigate lost items and update customers, Mr. Kinnebrew and Mr. Conlon wrote. The final step was to coordinate with FedEx Corp. and other delivery companies to truck bags between airports and reduce the strain on Southwest’s remaining flights this week, they wrote.

Running a smaller schedule introduced some new technical challenges, executives said. Planes can’t stay parked for long before they need to be put into short- or long-term storage, so the airline had to rotate through its fleet to ensure that aircraft weren’t sitting idle too long. Maintenance workers had to fan out to different locations to perform checks and regular work on planes that weren’t in their usual locations,

Kurt Kinder,

vice president of maintenance operations, wrote to employees Wednesday.

Southwest Airlines has canceled nearly 16,000 flights since Dec. 22, as customers have struggled to reach their destinations and find lost luggage. The airline said its reduced schedule would extend at least until Thursday. Photo: Albuquerque Journal/Zuma Press

Write to Alison Sider at alison.sider@wsj.com

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