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Southwest Airlines Gears Up for a Normal Flight Schedule on Friday After Mass Cancellations

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Southwest Airlines Co.

LUV 3.70%

executives said the airline is gearing up to resume its full flying schedule on Friday, removing limits on ticket sales and rebuilding crew schedules after an operational meltdown led it to cancel thousands of flights over the past week. 

Executives also pledged to continue work to update technology systems that company and labor officials have blamed for exacerbating Southwest’s troubles, leaving scheduling systems jammed and crews dispersed as the airline struggled to rebound from a winter storm.

“I can’t imagine that it doesn’t boost the focus in certain areas, maybe shift priorities based on what we learned,” Chief Executive

Bob Jordan

told reporters Thursday. “This has been an incredible disruption, and we can’t have this again.”

Southwest canceled nearly two-thirds of its flights Tuesday, Wednesday and Thursday, as part of an effort to dig out from a cascading meltdown after last week’s severe winter storm threw operations into disarray. While other airlines were able to recover from the brutal weather within a few days, Southwest continued to spiral.

Southwest has canceled nearly 16,000 flights in the past week, according to FlightAware. The airline scrubbed 39 flights scheduled for Friday that Chief Operating Officer

Andrew Watterson

said it was unable to staff, but executives said they believe they are ready for a smooth operation Friday.

Mr. Jordan told employees Thursday morning in a video message that shrinking Southwest’s operations had helped, with 95% of its flights on time on Wednesday. “Together we did what we needed to do to set ourselves up to operate our regular schedule tomorrow,” he said.

As it works to resume normal operations, Southwest faces heightened scrutiny from regulators and lawmakers, who have said they are closely monitoring the airline’s response to the crisis.

Transportation Secretary Pete Buttigieg on Thursday wrote to Mr. Jordan, describing the disruption as “unacceptable.” He reiterated his expectation that the airline will assist stranded passengers, honor commitments to cover passengers’ expenses, issue prompt refunds and ensure passengers are reunited with their bags. The airline has said it is providing those accommodations now.

Union leaders who represent Southwest pilots, flight attendants and other workers have faulted what they said was the airline’s lack of investment in technology over the years for many of its problems. Executives have acknowledged the need to upgrade inadequate platforms, such as the SkySolver system that it uses to redo crew schedules during disruptions and that was overwhelmed by the magnitude of the problems over the weekend.

Baggage Stuck in Southwest Airlines Cancellation Fiasco

Mr. Watterson said Thursday in a call with reporters that the upgrading process had already been under way. Southwest has made crew-scheduling its own department, hired more staff and made what he described as incremental improvements to current systems as it began to look for replacements. He said the “modest work” that had been done had started to pay off this fall, but that the winter storm created unique challenges.

While the airline has started to contemplate the broader questions of what it could have done differently, executives said their more immediate task this week has been to piece the airline back together—making sure that pilots and flight attendants are where they need to be, reuniting bags with their owners and ensuring that planes are tuned up and ready to go.

In an effort to make sure the airline is ready for Friday, Southwest added some flights for passengers on Thursday and ferried planes and crew to position them, Mr. Watterson said.

Ticket sales resumed, executives said, after the airline had limited bookings on remaining flights for much of this week, hoping to avoid a scenario where customers bought seats on flights that would ultimately be canceled. The airline also wanted to make sure seats would be available to take pilots and flight attendants where they had to be on Friday, Mr. Watterson said.

Southwest Airlines was ferrying planes and crew to make sure the company was ready for a full flying schedule.



Photo:

Matt York/Associated Press

To get to this point, Southwest sought volunteers to help work through a deluge of tasks to repair schedules for pilots and flight attendants.

At the height of the disruption, the airline’s crew schedulers had to revert to manually assigning pilots and flight attendants to flights when automated software couldn’t keep pace with the volume of changes. Even with the smaller schedule, the group was overwhelmed by the remaining workload, Mr. Watterson told employees this week.

Former crew schedulers working in other areas of the business stepped in to triage inbound phone calls, according to an internal memo Wednesday from

Lee Kinnebrew,

Southwest’s vice president of flight operations, and

Brendan Conlon,

vice president of crew scheduling. Other employee groups were being trained to support overwhelmed schedulers.

Mr. Watterson said the “volunteer army” has been trained on systems and could be called on to pitch in again if the airline begins to see signs that current technology is becoming overwhelmed, as it works on broader fixes. Airline executives said they are confident that existing technology systems can handle the airline’s normal operations while it works on a plan to update them.

Southwest’s ground-operations staff worked to scan thousands of missing bags to figure out where they had ended up. The airline set up new call centers to investigate lost items and update customers, Mr. Kinnebrew and Mr. Conlon wrote. The final step was to coordinate with FedEx Corp. and other delivery companies to truck bags between airports and reduce the strain on Southwest’s remaining flights this week, they wrote.

Running a smaller schedule introduced some new technical challenges, executives said. Planes can’t stay parked for long before they need to be put into short- or long-term storage, so the airline had to rotate through its fleet to ensure that aircraft weren’t sitting idle too long. Maintenance workers had to fan out to different locations to perform checks and regular work on planes that weren’t in their usual locations,

Kurt Kinder,

vice president of maintenance operations, wrote to employees Wednesday.

Southwest Airlines has canceled nearly 16,000 flights since Dec. 22, as customers have struggled to reach their destinations and find lost luggage. The airline said its reduced schedule would extend at least until Thursday. Photo: Albuquerque Journal/Zuma Press

Write to Alison Sider at alison.sider@wsj.com

Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

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Business

Target recalls over 200,000 weighted blankets after two kids die, children can ‘become entrapped’ in product

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Former Toys ‘R’ Us CEO Gerald Storch joins ‘Cavuto: Coast to Coast’ to discuss declining retail sales as consumers are concerned with inflation.

Target is recalling around 204,000 Pillowfort Weighted Blankets after two kids died after reportedly “became entrapped” in the blanket’s cover, according to the U.S. Consumer Product Safety Commission.

A recall information page on the U.S. Consumer Product Safety Commission’s website states that a 4-year-old girl and a 6-year-old girl in Camp Lejeune, North Carolina reportedly “became entrapped in the cover of the weighted blanket” and died after suffocating in April 2022.

In total, Target has received “four reports of children becoming entrapped in these weighted blankets,” including the two deaths, according to the commission.

Target is recalling around 204,000 Pillowfort Weighted Blankets after two kids died after reportedly “became entrapped” in the blanket’s cover, according to the U.S. Consumer Product Safety Commission. (U.S. Consumer Product Safety Commission / Fox News)

The commission states that children can become “entrapped by unzipping and entering the blanket.”

SAMSUNG RECALLING OVER 663,000 TOP-LOAD WASHING MACHINES OVER FIRE HAZARD

Target Shopping Cart (iStock / iStock)

Target is asking customers who bought the product to stop using the weighted blanket and contact the store for a refund.

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A recall information page on the U.S. Consumer Product Safety Commission’s website states that a 4-year-old girl and a 6-year-old girl in Camp Lejeune, North Carolina reportedly “became entrapped in the cover of the weighted blanket” and died after s (U.S. Consumer Product Safety Commission’s / Fox News)

The blankets were sold exclusively at Target from December 2018 through September 2022 for $40.

“We send our deepest condolences and support to the family that lost their loved ones. As soon as we became aware of the situation, we acted quickly to begin removing Pillowfort Weighted Blankets from our assortment and have pulled all of these items from sale,” a Target spokesperson told FOX Business. “In cooperation with the Consumer Product Safety Commission and the product manufacturer, we are also initiating a full product recall and are in the process of alerting consumers. If a guest owns any of these products, they should immediately stop using them and return them to Target for a full refund.”

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Business

Target recalls over 200,000 weighted blankets after two kids die, children can ‘become entrapped’ in product

Leave a comment

Former Toys ‘R’ Us CEO Gerald Storch joins ‘Cavuto: Coast to Coast’ to discuss declining retail sales as consumers are concerned with inflation.

Target is recalling around 204,000 Pillowfort Weighted Blankets after two kids died after reportedly “became entrapped” in the blanket’s cover, according to the U.S. Consumer Product Safety Commission.

A recall information page on the U.S. Consumer Product Safety Commission’s website states that a 4-year-old girl and a 6-year-old girl in Camp Lejeune, North Carolina reportedly “became entrapped in the cover of the weighted blanket” and died after suffocating in April 2022.

In total, Target has received “four reports of children becoming entrapped in these weighted blankets,” including the two deaths, according to the commission.

Target is recalling around 204,000 Pillowfort Weighted Blankets after two kids died after reportedly “became entrapped” in the blanket’s cover, according to the U.S. Consumer Product Safety Commission. (U.S. Consumer Product Safety Commission / Fox News)

The commission states that children can become “entrapped by unzipping and entering the blanket.”

SAMSUNG RECALLING OVER 663,000 TOP-LOAD WASHING MACHINES OVER FIRE HAZARD

Target Shopping Cart (iStock / iStock)

Target is asking customers who bought the product to stop using the weighted blanket and contact the store for a refund.

GET FOX BUSINESS ON THE GO BY CLICKING HERE

A recall information page on the U.S. Consumer Product Safety Commission’s website states that a 4-year-old girl and a 6-year-old girl in Camp Lejeune, North Carolina reportedly “became entrapped in the cover of the weighted blanket” and died after s (U.S. Consumer Product Safety Commission’s / Fox News)

The blankets were sold exclusively at Target from December 2018 through September 2022 for $40.

“We send our deepest condolences and support to the family that lost their loved ones. As soon as we became aware of the situation, we acted quickly to begin removing Pillowfort Weighted Blankets from our assortment and have pulled all of these items from sale,” a Target spokesperson told FOX Business. “In cooperation with the Consumer Product Safety Commission and the product manufacturer, we are also initiating a full product recall and are in the process of alerting consumers. If a guest owns any of these products, they should immediately stop using them and return them to Target for a full refund.”

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Business

SNOW Stock Tumbles As Snowflake Offers Weak Product Revenue Guidance

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Snowflake (SNOW) reported third-quarter earnings that met expectations while revenue topped Wall Street targets. The enterprise software maker’s product revenue guidance came in below expectations. SNOW stock initially tumbled, then reversed up.




X



The company reported third quarter earnings after the market close on Wednesday. For full-year fiscal 2024, which starts with the April 2023 quarter, Snowflake said it expects product revenue growth of 47%, below consensus estimates of 52%.

Because Snowflake’s business model is consumption-based rather than subscription-based, bearish investors have raised concerns over a possible U.S. recession curbing demand. Snowflake revenue is tied to how much data its customers crunch and store on cloud computing platforms.

For the quarter ending Oct. 31, Snowflake said it lost 63 cents per share versus a 51-cent loss a year earlier. Analysts polled by FactSet expected Snowflake to report a loss of 63 cents a share.

The company reports results using generally accepted accounting principles, or GAAP. Snowflake does not break out adjusted earnings in its releases.

Third-quarter revenue climbed 67% to $557 million, the software maker said. Analysts had predicted revenue of $539.4 million.

SNOW Stock: Revenue Outlook Misses

The Snowflake earnings report also said product revenue rose 67% to $522.8 million vs. estimates of $505.2 million.

At UBS, analyst Karl Keirstead said in a report: ”  To be clear, 67% revenue growth in Q3 and the guide for 47% growth in fiscal 2024 is very impressive in this macro (economy) and certainly doesn’t speak to anything ‘broken’ with Snowflake. That said, investor expectations were running high into this print.”

For the current quarter ending in January, Snowflake expects product revenue of $537.5 million at the midpoint of its outlook. Analysts had expected $549.2 million.

SNOW stock initially fell on the earnings release. But Snowflake stock reversed up 2.1% to near 146 in morning trading on the stock market today.

Snowflake stock was down 57% for 2022 heading into the earnings report.

Snowflake sells data analytics and management tools that run on cloud-computing platforms such as Amazon Web Services, part of Amazon.com (AMZN).

Amid the bear market in software growth stocks, the software stock has a Relative Strength Rating of 17 out of a best-possible 99, according to IBD Stock Checkup.

Follow Reinhardt Krause on Twitter @reinhardtk_tech for updates on 5G wireless, artificial intelligence, cybersecurity and cloud computing.

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Business

Americans Take Ketamine at Home for Depression With Little Oversight

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Startups are prescribing ketamine online to treat serious mental-health conditions, raising concern among psychiatrists about the safety of taking the mind-altering anesthetic without medical supervision, sometimes at high doses that raise risks of side effects.

Ketamine is approved by the Food and Drug Administration to anesthetize people and animals and has been used safely in hospitals for decades. The out-of-body, hallucinogenic sensations it produces made it popular as a party drug known as Special K. Some doctors prescribe ketamine off-label to treat patients with conditions including severe depression, suicidal thoughts and post-traumatic stress disorder.

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Generic ketamine isn’t approved for those conditions. Studies have shown it can rapidly alleviate symptoms of severe depression when other treatments have failed.

There is less data on ketamine’s effectiveness for other conditions including anxiety and PTSD, and little data on its long-term use.

The FDA has approved a chemically related version of the drug, called esketamine, from

Johnson & Johnson

for treatment-resistant depression with suicidal thoughts.

Clinics that are certified to administer J&J’s nasal spray must monitor patients for two hours afterward.

People taking generic ketamine at home aren’t subject to the same oversight.

Clinics specializing in ketamine treatment for depression and other mood disorders have popped up across the U.S. in recent years. WSJ visits a clinic to learn why some entrepreneurs are betting that demand for ketamine will continue to rise. Photo illustration: Laura Kammermann

Mindbloom Inc., Nue Life Health PBC and Wondermed LLC are among around a dozen companies now selling ketamine tablets or lozenges online, making use of relaxed restrictions on the prescription of controlled substances during the pandemic.

The companies work with clinicians who prescribe ketamine to patients based on a questionnaire and virtual evaluation. The generic ketamine pills or lozenges are mailed to patients’ homes. The companies say they instruct people to take the medication with someone nearby, among other safety measures.

Taking ketamine at home without medical supervision increases risks of patients falling and hurting themselves or taking more of the drug than prescribed, doctors said. Ketamine can be addictive, and patients might not get the help they need if they have a distressing experience while taking the drug, psychiatrists said.

“Places that are doing virtual ketamine are negotiating a compromise between accessibility and safety,” said Dr.

Benjamin Yudkoff,

medical director of the ketamine and esketamine program at Brigham and Women’s Faulkner Hospital in Boston.

Ketamine increases heart rate and blood pressure, raising the risk of rare complications including stroke or heart attack at the higher doses that some telehealth patients have been prescribed, medical experts said.

“Giving any drug like that has the potential to cause general anesthesia at home in a completely unmonitored environment,” said Dr.

Michael Champeau,

president of the American Society of Anesthesiologists.

The companies said prescribing ketamine-assisted therapy at home can help fill a need for people who don’t respond to existing medications or can’t reach or afford treatment in person. Ketamine blocks a receptor in brain cells important for brain adaptability, which researchers say might help facilitate changes in mood and mind-set.

Ketamine was prescribed for Leon New Valentine, who said it alleviated symptoms of treatment-resistant depression and PTSD.



Photo:

Tara Pixley for The Wall Street Journal

Mindbloom and Nue Life cited peer-reviewed research they published suggesting that many patients reported feeling better after taking ketamine and that few reported problems related to taking the drug.

Mindbloom, Nue Life and Wondermed said they decline to treat people who have symptoms that are too severe or histories of conditions such as substance-use disorder, psychosis or uncontrolled hypertension. Nue Life said it sometimes consults with a patient’s doctor before prescribing ketamine, and Mindbloom said it often asks for medical records. Wondermed said patients can choose to have their doctors work with the company during treatment.

“‘Places that are doing virtual ketamine are negotiating a compromise between accessibility and safety.’”


— Dr. Benjamin Yudkoff, Brigham and Women’s Faulkner Hospital

Nue Life said it starts patients at around 125 milligrams and prescribes at most 750 milligrams for a dose. Wondermed said it prescribes patients between 100 milligrams and 400 milligrams for a dose. Mindbloom said that it starts patients at around 400 milligrams and that some patients graduate to doses of around 1,000 milligrams.

Doses of around 1,000 milligrams heighten risks for severe side effects including rare seizures, hemorrhages or strokes, said

Ari Aal,

a psychiatrist in Boulder, Colo., who prescribes ketamine at lower doses to patients who take it under supervision at his clinic.

“That’s way too much of a dose to be doing at home and probably at all, and way too much without a practitioner watching you,” Dr. Aal said.

Mindbloom and Wondermed said they provide blood-pressure monitors for patients to use before and during treatment. Nue Life said it instructs patients with controlled hypertension to monitor their blood pressure.

A ketamine kit provided by Mindbloom for Courtney Gable.



Photo:

Courtney Gable

Timothy Mitchell,

a 40-year-old patient advocate from Ballston Lake, N.Y., said Mindbloom started him on an 800-milligram dose last year. He said he is undergoing his third course of a six-dose regimen with Mindbloom at 1,200 milligrams a dose. The treatment helped quiet suicidal thoughts, he said.

Wondermed said it charges $399 for a month of ketamine tablets or lozenges and telemedicine treatment. Mindbloom said it charges around $1,000 for around three months of ketamine and telemedicine care. Nue Life said it charges as much as $2,999 for ketamine tablets and telemedicine treatment over four months. Health insurers usually don’t reimburse people for the off-label treatments.

Amanda Itzkoff,

a psychiatrist and chief executive of Curated Mental Health, which administers ketamine in clinics, said she declined to be on Mindbloom’s advisory board in part because she was concerned that at-home use might not include enough patient supervision.

Making a comparison with a crackdown on psychedelic-drug research decades ago, she said that if companies recklessly prescribe ketamine for home use, they could set back adoption of a valuable treatment. “We could blow it again,” Dr. Itzkoff said.

A spokesman said that Mindbloom ended its relationship with Dr. Itzkoff and that she didn’t raise safety concerns. Mindbloom’s medical director, Dr.

Leonardo Vando,

said striking the right balance between expanding access to ketamine and safe prescribing practices is critical to Mindbloom.

Courtney Gable,

47, said her husband checked on her when she took ketamine that Mindbloom prescribed for her this year to treat chronic pain and depression. The 400-milligram dose was higher than initial doses prescribed at a clinic where she works in Philadelphia, she said.

“There’s a safety net, but the spaces between the net are a little wider,” Ms. Gable said.

Leon New Valentine,

a 32-year-old actor and videogame model in Los Angeles, was prescribed 100 milligrams of ketamine online last year by Peak Health Global Inc., and took the medication with someone nearby. Mx. Valentine, who uses they as a pronoun, said they graduated to 150-milligram doses and took that alone. Ketamine alleviated symptoms of treatment-resistant depression and PTSD, Mx. Valentine said.

“Things are joyful again even though I’m in pain,” Mx. Valentine said. Peak said it would close in November because it expects rules allowing controlled substances to be prescribed remotely to be tightened soon.

Write to Brianna Abbott at brianna.abbott@wsj.com and Daniela Hernandez at daniela.hernandez@wsj.com

Copyright ©2022 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

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Business

Texas Pete Hot Sauce Makers Sued Over Famed Product Being From NC

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Texas Pete hot sauce isn’t as Texas as one Los Angeles man thought, according to a class-action lawsuit.

Los Angeles resident Philip White filed a lawsuit in September in California Central District Court against the hot sauce’s producers, North Carolina-based T.W. Garner Food Co., alleging false advertising after he believed the brand was “a Texas product,” according to North Carolina news station WGHP-TV.

White bought a bottle of the hot sauce — which has a label featuring a white star (like the Texas flag) and an all-red cartoon cowboy — and “relied upon the language and images on the front label” before his purchase, according to the complaint.

The lawsuit alleges the man believed the label’s look made it appear to be “distinctly Texan.” However, the hot sauce originated at a Winston-Salem barbecue restaurant in 1929.

WGHP-TV reported that the lawsuit wants the hot sauce brand, which has until Nov. 10 to respond to the complaint, to “change its name and brand and to pay up.”

“There is surprisingly nothing Texas about them,” the complaint claims.

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Texas Pete hot sauce, a condiment introduced by Sam Garner, is not directly tied to the Lone Star State but rather a result of Garner and his sons attempting to concoct a name for their sauce at their barbecue restaurant, according to the brand’s website.

A marketing adviser floated the idea for the name “Mexican Joe” hot sauce “to connote the piquant flavor reminiscent of the favorite foods of our neighbors to the south,” the brand’s site says.

Garner, however, allegedly wasn’t feeling the name.

“Nope, it’s got to have an American name!” the website claims Garner said.

The Texas Pete name was a combination of the Lone Star State’s name along with “Pete,” a nickname for Garner’s son Harold, according to the website.

The complaint alleges Texas Pete, a Louisiana-style hot sauce, is a product of ingredients from “sources outside of Texas” and the hot sauce producer “admits that Texas’s reputation was one they were trying to mimic and capitalize on.”

The hot sauce brand did not immediately respond to a HuffPost request for comment.

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