Tag Archives: OpenTravel Alliance

American Airlines Deletes First Class on International Trips

Photo: Getty Images (Getty Images)

Flying overseas in business-class or better is one of those things — like getting the Good Seats at the game — that, once you’ve done it, it’s hard to go back to coach or the bleachers. Some luxuries, you will convince yourself, are worth paying for. According to The Wall Street Journal, one such option — first-class seats on international American Airlines flights — is soon going away. American says this decision was made, in part, to add more business-class seats, which these days, are more or less what the old first-class was anyway.

American had previously said as much last month, though WSJ reports that on an earnings call on Thursday, an American executive said plainly that the airline is making the change for the simple reason that first-class isn’t selling as well as the other good seats on the plane.

“And frankly, by removing [first-class seats], we can provide more business-class seats, which is what our customers most want or are most willing to pay for,” [said Chief Commercial Officer Vasu Raj.]

[…]

…the airline will outfit its long-haul fleet with new “Flagship Suites,” which include seats that lie flat and sliding doors for privacy, in a revamp that will increase premium seating on those planes by more than 45% by 2026.

The new suites will be included on newly delivered Boeing 787-9 planes and Airbus A321 XLRs starting in 2024. American will also retrofit its Boeing 777-300ER planes to include the new suites.

The sliding door thing seems a little unnecessary, but then again people get real weird on planes, especially on long-haul trips, and some people value their privacy more than I do. More importantly, this says that many of the business-class seats lie flat, which is the real game-changer, as deplaning overseas after hours of fitful, garbage sleep in an upright chair as opposed to restful, continuous sleep lying flat makes a night-and-day difference.

This seems, in any case, mostly an exercise in branding, as “first-class” just sounds more expensive than “business-class,” which, as the WSJ notes, has most of the same benefits anyway. Is either of them worth it for you, a poor dirtbag? That is a personal decision, though I prefer to save my nickels for my destination, and arrive in London or wherever stiff as a board, having flown coach. The times I have flown first- or business-class were paid for by someone else, which was nice of them. On one such flight, I even sat next to the actress Rooney Mara once. I’m sure she was doing something a lot cooler in France than driving a dumb luxury SUV.

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Hackers Looted Passenger Data From Some of the Biggest Airlines

Photo: Alex Wong (Getty Images)

SITA, a large data firm that works with some of the world’s largest airlines, announced Thursday that it had been the victim of a “highly sophisticated cyberattack,” the likes of which compromised information on hundreds of thousands of airline passengers all over the world.

The attack, which occurred in February, targeted data stored on SITA’s Passenger Service System servers, which are responsible for storing information related to transactions between carriers and customers. One of the things SITA does is act as a mechanism for data exchange between different airlines—helping to ensure that passenger “benefits can be used across different carriers” in a systematized fashion.

Understanding what specific data the hackers accessed is, at this point, a little tough—though it would appear that some of it was frequent flier information shared with SITA by members of the Star Alliance, the world’s largest global airline alliance.

An airline alliance is basically an industry consortium, and Star’s membership is comprised of some of the world’s most prominent airlines—including United Airlines, Lufthansa, Air Canada, and 23 others. Of those members, a number have already stepped forward to announce breaches in connection with the attack—and SITA itself would appear to have acknowledged that the affected parties are connected to alliance memberships.

One Alliance member, Air New Zealand, recently wrote to customers that “some of our customers’ data as well as that of many other Star Alliance airlines” had been affected by the SITA attack. Similarly, Singapore Airlines recently told its customers that some of its data had been affected by the breach because “Star Alliance member airlines provide a restricted set of frequent flyer programme [sic] data to the alliance, which is then sent on to other member airlines to reside in their respective passenger service systems.”

It’s unclear whether all of the Star Alliance members have been affected. A SITA representative told TechCrunch that the breach “affects various airlines around the world, not just in the United States,” but declined to name all of them. We have reached out to SITA for comment and will update if they reply.

So far, it would appear that the nature of the breach is more wide than deep. That is, a lot of people seem to have been affected, though in most cases the data that was being shared with SITA does not seem that extensive. In the case of Singapore Airlines, for instance, upwards of 500,000 people had their data compromised, though the data did not include things like member itineraries, passwords, or credit card information. The airline has stated:

Around 580,000 KrisFlyer and PPS members have been affected by the breach of the SITA PSS servers. The information involved is limited to the membership number and tier status and, in some cases, membership name, as this is the full extent of the frequent flyer data that Singapore Airlines shares with other Star Alliance member airlines for this data transfer.

So…having a hacker know how often you fly doesn’t really seem that bad, right? However, even if the SITA breach isn’t that extensive, it’s yet another great example of what kind of problem third parties pose for organizations within a supply chain—and what an appealing target they make for hackers. Because of the convoluted ways in which personal data is collected, stored, and shared, it’s incredibly easy for security officials to miss the weakest link in an industry’s chain. On the other hand, it can be incredibly easy for a hacker to spot one.

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