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Small Businesses Get Creative as They Still Struggle With Hiring

The challenges are prompting some entrepreneurs to seek more creative ways to fill labor shortages at a time when they might have expected hiring to get easier.

Lindsay Goodson,

owner of Keith McDonald Plumbing in Milledgeville, Ga., hasn’t been able to find enough experienced plumbers. So she spent $700 to build a camera system that lets junior plumbers live stream their work while Ms. Goodson or another more-experienced plumber supervises from the office.

“It will be a step-by-step, start-to-finish training from afar,” said Ms. Goodson, who tried out the system for the first time in early September and said it would allow the 20-person business to take on more clients.

More than one-third of small businesses said hiring challenges had worsened in the three months ended Sept. 1, according to a Goldman Sachs survey of nearly 1,500 small-business owners. Forty-seven percent of them said finding and retaining qualified employees was the most significant problem small businesses faced, up from 43% in the survey released in June.

Lindsay Goodson hasn’t been able to find enough experienced plumbers for her business.

The data suggest a cooling labor market isn’t having the same impact on small firms that it is on big U.S. companies, some of which have reported that hiring has gradually gotten easier. Government data show the tight U.S. job market loosened a bit in August, with employers adding fewer workers and more people seeking work.

“Even though the news is talking about the labor market opening up, we’re not feeling it yet,” said

Wendy MacKenzie Pease,

owner of Rapport International, a Boston-based provider of translation services.

Ms. Pease and other small-business owners say they are having a harder time matching the salary and benefit increases that big companies are offering. Rapport, which has seven full-time and five part-time employees as well as hundreds of contractors, hasn’t been able to fill two full-time openings even though it boosted wages by about 10% this year, Ms. Pease said. She looked into adding health-insurance coverage but concluded she couldn’t afford it.

A worker at the job site, top, wears a camera on his head as Lindsay Goodson watches from her office with an employee.

Nearly 60% of small companies report that worker shortages are affecting their ability to operate at full capacity, according to a September survey of more than 725 small-business owners by Vistage Worldwide Inc., a business coaching and peer advisory firm.

Southeast Constructors Inc. in Des Moines, Iowa, is addressing the labor shortage by creating its own training school. The new academy, set to open early next year, will offer three months of instruction in construction basics such as how to hang drywall, paint and drive a Bobcat. The heavy-construction firm hopes to hire some graduates of the program, which is expected to start with 50 students.

“During Covid, it was really hard as far as hiring. After Covid, it was even harder,” said

Perlla Deluca,

president of the 22-year-old company, which specializes in bridges, roads, parking lots and other government projects.

Perlla Deluca, president of a company that specializes in bridges, roads and other government projects, says hiring has gotten harder since earlier in the pandemic.



Photo:

Perlla Deluca

Ms. Deluca borrowed nearly $750,000 to buy and renovate a former middle school to house the program; she plans to charge $4,200 for the three-month class.

Overall, small-business confidence inched up slightly in September, as expectations for the national economy improved and the portion of entrepreneurs who expect profits to increase or remain at current levels edged upward, the Vistage survey found.

Nearly 80% of small-business owners said they have increased wages and compensation in response to hiring challenges, according to the survey, and another 11% plan to do so. In addition, 60% of small businesses have refined their recruiting strategies, while 46% have boosted employee benefits.

Some small-business owners say they see the job market easing at the margins. William Duff Jr., founder and managing principal of William Duff Architects Inc. in San Francisco, said the firm is getting more applications for junior-level jobs that require six to seven years of experience or less. Senior architects are harder to find, he said. The 30-person firm, which struggled most of the year to fill job openings, handed out raises at the start of the year and again in the summer.

“At the end of the summer, sort of continuing now, we’ve seen a lot better set of candidates” responding to job postings and coming through recruiters, Mr. Duff said.

Boudreau Pipeline Corp., based in Corona, Calif., says it has turned down more than $13 million in work this year, roughly 22% of the amount it has been awarded, because it doesn’t have enough staff. The roughly 350-person company installs underground utilities, water, sewer and storm drains.

Amid a record hiring streak in the U.S., economists are watching for signs of a possible wave turn. WSJ’s Anna Hirtenstein looks at how rising interest rates, high inflation, market selloffs and recession risks challenge the growth of America’s workforce. Photo: Olivier Douliery/AFP

“It’s frustrating,” said the company’s president,

Alan Boudreau,

who figures he could easily employ 50 more people. The company has boosted wages by 22% over the past two years and added three in-house recruiters. It offers hiring bonuses of as much as $2,500 and retention bonuses of up to $5,000, provided workers stay at least one year. In early 2021, the company boosted referral bonuses to as much as $1,500, up from $150 four years ago. Referrals are the best source of new hires, Mr. Boudreau said.

In August,

Vladimir Gendelman

eliminated college-degree requirements from all job positions at his Company Folders Inc., a Pontiac, Mich., maker of custom presentation folders, binders and envelopes. He came up with the idea after promoting his executive-assistant to a job as print project manager, though she didn’t have any skills or training in printing, prepress or graphic design.

“We realized we don’t need an education,” he said. “We need somebody who is learning on their own, somebody who can figure things out.”

Ms. Goodson, the owner of the plumbing company in Georgia, said she developed her virtual camera system after trying out a widely available camera and discovering that it was too complicated and didn’t have enough battery life. With the system, she can tell less-experienced plumbers to back up if they miss a step. Her lead technician plans to take the camera out on calls to record more complicated jobs, which will then be edited to create training videos.

Jon Hollis, a field technician who has worked for the plumbing company for about a year and half, said he was initially skeptical but now sees the camera system as a very useful tool. “It’s become a pretty integral part of our everyday work,” he said.

Lincoln Vinson gets tools to do plumbing repairs at a home in Milledgeville, Ga.

Write to Ruth Simon at ruth.simon@wsj.com

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Jackson, Mississippi, water crisis impacts businesses

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People in Jackson, Mississippi, are going on week two without one basic human necessity: clean drinking water. 

Now, business owners say they’re suffering too.

Lutaya Stewart owns Children’s Edcuare in Jackson. She says her issues with the city’s water system began many years ago. 

A Jackson, Mississippi, preschool teacher continues school with no clean drinking water for students.
(Joy Addison/Fox News)

“We’ve been on a boiled water notice for six weeks” Stewart said. 

JACKSON, MISSISSIPPI RESTAURANT MANAGER SHARES STRUGGLES OF WATER CRISIS: ‘HUGE RIPPLE EFFECTS’

After three days closed, her daycare is now back open because water pressure has been restored. But, the water is still not safe for drinking.

“Right now we are just trying to accommodate our parents. Because, we’re charging them. And, of course to charge them, you want to be able to provide the service” Stewart said.

Stewart said the City of Jackson has had water issues long before the Pearl River flooded on Monday, August 29th, damaging the city’s water system.

JACKSON, MISSISSIPPI CANNOT PRODUCE WATER TO FIGHT FIRES, FLUSH TOILETS: GOVERNOR

One February 2020 Mississippi State Department of Health report cites a three out of five rating for drinking water inspections and 16 violations.

One 2020 water system inspection report cites a three out of five overall rating for inspection of drinking water supply.
(Joy Addison/Fox News)

One note says the severity of the deficiencies from the report should require weekly operating reports until all repairs are made.

An inspection report cites close monitoring must be done because of the severity of water system deficiencies.
(Joy Addison/Fox News)

Stewart said she hopes the federal and local government understand how much of a toll the current situation is taking on businesses.

“You’re paying a water bill, first of all – for water that you can’t even drink. We’re still having to buy water,” Stewart said.

JACKSON, MISSISSIPPI WATER CRISIS: FEMA ADMINISTRATOR SAYS ITS UNCLEAR WHEN WATER WILL BE SAFE TO DRINK

She also considers the additional toll on parents as they deal with the contaminated water at home. Some residents have been told by a Mississippi Department of Health Director to shower with their mouths closed.

A water donation site where people in Jackson can go to get drinking water.
(Joy Addison/Fox News)

“It has been a struggle trying to maintain the health and safety of our staff, the children, and also just being concerned when they leave. You know? What are they going to at home?” Stewart said.

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Though the restored water pressure solves the issue of flushing toilets, officials say they’re not sure how long residents in Jackson will have to boil their water before consuming. Health officials said the contaminated water is also unsafe for pets.

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S.Korea braces for ‘very strong’ typhoon, businesses curb operations

A woman makes her way in strong winds brought by Typhoon Hinnamnor in Naha, Okinawa prefecture, Japan, in this photo taken by Kyodo on September 4, 2022. Mandatory credit Kyodo/via REUTERS

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SEOUL, Sept 5 (Reuters) – Typhoon Hinnamnor neared South Korea on Monday, forcing flight cancellations, suspensions of some business operations and closures of schools, as the country raised its typhoon-alert level to its highest.

Heavy rain and strong wind pounded the southern part of the country, with the typhoon travelling northward at a speed of 24 km per hour (15 mph). Hinnamnor is expected to make landfall southwest of the port city of Busan early on Tuesday, after reaching waters off Jeju Island later on Monday.

President Yoon Suk-yeol said on Monday he will be on emergency standby, a day after ordering authorities to put all efforts into minimising damage from the typhoon that has been classified as “very strong”.

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“Very strong winds and heavy rains are expected across the country through to Tuesday due to the typhoon, with very high waves expected in the coastal region along with storm and tsunami,” the Korea Meteorological Administration (KMA) said.

According to KMA’s forecast, Hinnamnor is headed northeast toward Sapporo, Japan.

South Korea classifies typhoons in four categories – normal, strong, very strong, super strong – and Hinnamnor is expected to reach the country as a “very strong” typhoon, according to the KMA. Typhoons under that classification have wind speeds of up to 53 metres per second.

Warnings have been issued across the southern cities, including Gwangju, Busan, Daegu and Ulsan, following that in the southern island of Jeju, while the Central Disaster and Safety Countermeasures Headquarters on Sunday upgraded its typhoon alert level to the highest in its four-tier system, the first time in five years.

Busan city and its neighbouring areas have received rain throughout the weekend, with more rain forecast across the wider country for Monday and Tuesday.

No casualties have been reported so far, though more than 100 people have been evacuated and at least 11 facilities have been damaged by floods.

Steelmaker POSCO (005490.KS) told Reuters it is considering suspending some of its production processes in the city of Pohang on Tuesday, while SK Innovation (096770.KS), owner of South Korea’s top refiner SK Energy, said it asked carrier ships not to operate until the typhoon passes.

Responding to local media reports over the planned halts of their operations, South Korean shipbuilders Korea Shipbuilding & Offshore Engineering (009540.KS), Daewoo Shipbuilding & Marine Engineering (DSME) (042660.KS) and Samsung Heavy Industries, DSME said a decision on suspending its operations will be made later on Monday.

Korean Air Lines (003490.KS) and Asiana Airlines (020560.KS) have cancelled most of their Monday flights to Jeju Island, according to their websites, while budget airlines such as Air Seoul and Jin Air have cancelled some of their flights.

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Reporting by Joori Roh; Additional reporting by Joyce Lee and Heekyong Yang; Editing by Muralikumar Anantharaman

Our Standards: The Thomson Reuters Trust Principles.

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Energy bills are squeezing businesses and people as UK costs soar

A high street decorated with British Union Jack bunting in Penistone, UK. The End Fuel Poverty Coalition has warned “a tsunami of fuel poverty will hit the country this winter.”

Bloomberg | Bloomberg | Getty Images

LONDON — Facing soaring energy bills, rising costs and rapidly declining consumer purchasing power, small businesses across the U.K. are struggling to make ends meet.

New data on Wednesday showed U.K. inflation jumped to a 40-year high of 10.1% in July as food and energy costs continued to soar, exacerbating the country’s cost-of-living crisis.

The Bank of England expects consumer price inflation to top out at 13.3% in October, with the country’s average energy bills (set via a price cap) expected to rise sharply in the fourth quarter to eventually exceed an annual £4,266 ($5,170) in early 2023.

On Wednesday, a director of U.K. energy regulator Ofgem quit over its decision to add hundreds of pounds to household bills, accusing the watchdog of failing to strike the “right balance between the interests of consumers and the interests of suppliers.”

Real wages in the U.K. fell by an annual 3% in the second quarter of 2022, the sharpest decline on record, as wage increases failed to keep pace with the surging cost of living.

A new survey published Friday also showed consumer confidence falling to its lowest level since records began in 1974.

‘Absolute madness’

“While the energy price caps do not apply to businesses directly, millions of small business owners are still experiencing increased energy bills at a time when costs are rising in most operational areas,” said Alan Thomas, U.K. CEO at insurance firm Simply Business.

“Simultaneously, consumer purchasing power is going down as Brits cut back on non-essential spending, harming the books of SME [small and medium-sized enterprise] owners.”

This assessment was echoed by Christopher Gammon, e-commerce manager at Lincs Aquatics — a Lincolnshire-based store and warehouse providing aquariums, ponds and marine livestock.

The business has seen its energy costs rise by 90% so far since the war in Ukraine began, Gammon told CNBC on Thursday, and its owners are provisioning for further increases in the coming months.

“We are combating the rising cost with switching everything to LED, solar panels, wind turbines (planning in process) and closing down unused systems,” Gammon said.

“We have also had to increase the price of products — most of these have been livestock as they are now costing more to look after.”

Customers are increasingly withdrawing from keeping fish and reptiles due to the cost of maintenance, and on Wednesday the store had a customer bring in a snake they could no longer afford to care for.

The spiraling costs forced Lincs Aquatics to close a store in East Yorkshire, laying off several workers, while trying to offer pay rises to staff at its two remaining locations in Lincolnshire in order to help them through the crisis.

The business is also working to expand its online shop due to rising in-store upkeep costs, as heating water for marine aquariums and purchasing pump equipment become ever more expensive.

In early July, a quarterly survey from the British Chambers of Commerce found that 82% of businesses in the U.K. saw inflation as a growing concern for their business, with growth in sales, investment intentions and longer-term turnover confidence all slowing.

“Businesses face an unprecedented convergence of cost pressures, with the main drivers coming from raw materials, fuel, utilities, taxes, and labor,” said BCC Head of Research David Bharier.

“The continuing supply chain crisis, exacerbated by conflict in Ukraine and lockdowns in China, has further compounded this.”

BCC Director General Shevaun Haviland added that “the red lights on our economic dashboard are starting to flash,” with almost every indicator deteriorating since the March survey.

Phil Speed, an independent distributor for multiservice company Utility Warehouse, based in Skegness, England, liaises with brokers to find energy deals for business clients.

He told CNBC earlier this week that for the first time in 10 years, he had been unable to obtain a better deal for a client than their out-of-contract rate — the typically expensive rates paid when a business or individual does not have a contracted deal in place.

“I think the unit rate she was quoting was 60p [pence] a unit for gas, which is just ridiculous. I’d imagine a year ago, we’d have been looking at 5 or 6p. It’s just absolute madness,” Speed said.

“We’ve got no idea what’s going to be presented to us, because we’ve got no idea what’s going to happen. The price is just going ballistic. No-one’s going to buy it.”

The cost of gas for both businesses and consumers are only expected to increase through the colder winter months. Speed noted that local cafes cooking on gas will likely struggle, as they have no choice but to continue using it, unless they can replace gas appliances with electric ones.

‘Scream very loudly at somebody’

Rail strikes have already brought the country to a halt on multiple days throughout the summer and look set to continue, while postal workers, telecoms engineers and dock workers have all voted to strike as inflation erodes real wages.

Conservative leadership favorite Liz Truss was earlier this month forced into a dramatic U-turn on a plan to cut public sector pay outside London, which would have axed wages for teachers, nurses, police and the armed forces alike.

Local authorities recently offered state school support staff a flat pay rise of £1,925 per year, meaning a 10.5% increase for the lowest-paid staff and just over 4% for the highest earners, after pressure from three of the country’s largest unions.

One woman in her early fifties – a member of support staff at a state school in Lincolnshire who asked not to be named due to the sensitive situation and concerns on public reprisals – told CNBC that years of real-terms pay cuts had left many low-paid public sector workers struggling to make ends meet.

The British government in 2010, in the aftermath of the global financial crisis, announced a two-year pay freeze for public sector workers, followed by a 1% average cap on public sector pay awards which was lifted in 2017, with average pay rises increasing to roughly 2% by 2020.

While the 10.5% rise for the lowest-paid school support staff will ease the pressure, the woman said her energy costs had doubled and her private landlord had attempted to increase her rent by £40 per month, which she had not agreed to and which may mean she would need to sell her car to cover basic living expenses.

She called on the government to temporarily reduce the “standing charge,” a fixed daily amount households have to pay on most gas and electricity bills no matter how much they actually use, and to up its efforts to recoup one-off “windfall taxes” from energy companies such as BP, Shell and Centrica, which are reporting record profits..

“I think this is an even bigger crisis than [the Covid-19 pandemic], because this is going to affect not just lower earners, but maybe even middle earners as well, because I don’t see how anybody can absorb those kinds of energy costs,” she said.

The pressure being exerted on businesses and the government to increase wages in the face of skyrocketing living costs has raised further concerns about inflation becoming entrenched – but this consideration is far removed from the reality of working families increasingly being forced to cut back on essentials.

“It’s alright saying ‘we can’t keep putting people’s pay up, that will make the cost of living worse,’ but the cost of living is out of control already, and the only way for people to survive is if their wages increase,” the woman said.

“I know it’s a catch 22, but I don’t see a way around that really — you’ve got to eat.”

The situation in recent months, even before the anticipated worsening of the energy crisis, has already begun to take a toll.

“I just think I’m a very honest, hardworking person. I’ve never committed a crime, always done things right, but now I’m starting to feel like that gets you nowhere in this country,” she said.

“For the first time in my life, I want to go out and march in protest and scream very loudly at somebody, and you just think ‘what does it take?'”

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US businesses in China cut revenue forecasts, investment plans

Truck drivers, such as the one pictured here in Shanghai in late April, typically need to show valid negative virus tests in order to move goods between cities in China. The American Chamber of Commerce in China said members have reported varying implementation of Covid controls depending on city and province.

Vcg | Visual China Group | Getty Images

BEIJING — More U.S. businesses in China are cutting revenue expectations and plans for future investment as Covid controls drag on, a new survey found.

Between late March and late April, the share of respondents reporting an impact from Covid restrictions rose by 4 percentage points to 58%, according to an American Chamber of Commerce in China survey released Monday.

While that’s not a large increase, 4 or 5 percentage points every month could be “very significant” if Covid controls persist for another five months, Michael Hart, AmCham president, told CNBC in a phone interview.

Asked what impact Covid restrictions will have if they last for the next year, more than 70% of respondents said their revenue or profit would be cut.

The latest study, conducted from April 29 to May 5, covered 121 companies with operations in China. That time period included the latest Covid restrictions in the capital city of Beijing.

Two, three, four years from now, I predict a massive decline in investment in China because no new projects are being teed up, because people can’t come in and look at space.

Michael Hart

president, AmCham China

The prior survey was conducted with AmCham Shanghai in late March, just as Shanghai’s original plan for a two-part lockdown were starting. Those measures have lasted for far longer than the initial week.

In the last few days, Beijing city postponed the reopening of schools until further notice, and ordered all non-essential businesses in a major business district to close temporarily or have their staff work from home.

“There are very few aspects of the economy which seem to be functioning,” a survey respondent said in the report, which withheld the respondent’s name and location. “[While] COVID-19 restrictions can be managed, what [will be increasingly difficult to] manage is lack in overall growth of the economy and what appear to be growing economic headwinds.”

Companies cut China investment plans

The prolonged Covid controls — as mainland China tackles its worst virus outbreak since early 2020 — have further discouraged U.S. businesses from investing in the country, the AmCham survey found.

The percentage of respondents reporting decreased investments as a result of the latest outbreak and restrictions rose to 26% versus 17% a month earlier.

Those reporting a delay in investments fell slightly to 26%, versus 29% in the previous survey. The proportion who said it’s too early to predict or haven’t decided on the impact on investment plans rose to 44% in the latest survey, up from 30% in the prior study.

Official figures show a steady increase in foreign direct investment from all countries into China, up by 31.7% year-on-year in the first quarter to $59.01 billion.

China’s Ministry of Commerce did not have a comment ahead of its regular press conference on Thursday. When asked in late April about foreign businesses’ challenges, the ministry said it would make all effort to ensure resumption of work and production.

Since China tightened border restrictions in 2020 to control the transmission of Covid from travelers into the country, foreign business organizations have said it is hard to bring in staff. That’s because there’s a lack of international flights into China and quarantine times upon arrival of at least two weeks, if not longer.

“If you want investment you have to allow for travel,” Hart said, noting the impact will be felt in the long term.

“Two, three, four years from now I predict a massive decline in investment in China because no new projects are being teed up, because people can’t come in and look at space,” he said.

If Covid controls persist for the next year, 53% of respondents to AmCham’s latest survey said they would reduce investment in China.

Read more about China from CNBC Pro

By industry, the tech and research and development businesses reported the highest impact of Covid controls on their investment plans, with 53% of those surveyed in the sector expecting delays or reductions.

On the other hand, consumer businesses were the only ones to report plans to increase investment, albeit just 4% of members in the sector. For the industry, 36% planned to reduce investment, while 29% said they would delay investment as a result of the latest outbreak.

The consumer sector was also the only one to report some increase in yearly revenue projections despite the Covid impact, at 3% of respondents. However, the majority of consumer businesses, or 69%, said they were cutting revenue expectations for the year.

Business hasn’t fully resumed

While Shanghai authorities have announced whitelists that allow just under 2,000 businesses to resume production, AmCham’s latest survey found that among respondents with Shanghai operations, 15% said they had yet to reopen.

That doesn’t mean the majority are fully back at work.

Hart said anecdotally, some companies he spoke with last week in Shanghai were operating at 30% to 50% capacity. Many suppliers remain closed, while shipping parts and goods to customers is still challenging, he said.

Several different cities across China have enacted some form of lockdown, and truck drivers often need special passes and frequent negative virus tests in order to transport goods.

Just based on our own companies’ experience in the U.S. and Europe and other markets, we have seen that other countries have taken a different strategy. We’re just asking for a bit more of a balance.

Michael Hart

president, AmCham China

Part of the difficulty is inconsistent implementation across provinces and cities of what China calls its “dynamic zero-Covid” policy, Hart said.

At the local level, “government officials are looking for practical ways for companies to solve their issues and get back to work, because those people are judged by economic performance,” Hart said. “When we talk to government at [a] high level, it’s not a focus on the economy. It’s a focus on health and Covid reduction.”

“Just based on our own companies’ experience in the U.S. and Europe and other markets, we have seen that other countries have taken a different strategy,” he said. “We’re just asking for a bit more of a balance.”

Last week, Chinese President Xi Jinping led a meeting that emphasized the country should “resolutely fight” against all questioning of virus control policies. The meeting also warned of economic consequences if China didn’t stick to its dynamic zero-Covid policy.

In November, China’s Center for Disease Control and Prevention published a study that warned that shifting to the “coexistence” strategy of other countries would likely result in hundreds of thousands of daily cases — devastating the national medical system.

For Monday, mainland China reported 349 new Covid cases with symptoms and 3,077 without symptoms, mostly in Shanghai — which reported six deaths for the day.

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Tata Steel to Infosys: Indian businesses are quitting Russia

Tata Steel, one of the largest steelmakers in India, said on Wednesday that it has “taken a conscious decision to stop doing business with Russia.”

The company, which is also one of the biggest steel producers in Europe, said it has a plan in place to ensure minimal disruption to its business.
All “our steel manufacturing sites in India, the UK and the Netherlands have sourced alternative supplies of raw materials to end its dependence on Russia,” it added in a statement, without providing any further details.

Tata Steel is part of Tata Group, one of India’s biggest multinational conglomerate.

Its announcement comes just days after Infosys (INFY), one of India’s largest tech companies, said that it has started moving its operations out of Russia.
“Given what is going on in the region, we have started to transition all of our work from our centers in Russia to our center outside Russia,” Infosys CEO Salil Parekh told reporters last week.

“We are also providing some assistance for re-skilling of individuals that are displaced and, seeing as they move to other geographies if they can work in some of our locations in eastern Europe,” he added.

In the last two months, dozens of companies from around the world have suspended, abandoned or scaled back their businesses in Russia.

Close ties

The halting of operations by the Indian corporate giants comes at a time when New Delhi is reportedly stepping up its purchases of Russian oil, now trading at a heavy discount because of Western sanctions.
Unlike the West, the South Asian country — which has a long-standing relationship with Moscow — has not imposed sanctions on Moscow and this month abstained in a vote to remove Russia from the UN Human Rights Council. More than 50% of the country’s military equipment comes from Russia.

While the United States continue to try to rally the world behind crippling economic sanctions on Moscow, India has also not backed off purchases of Russian energy oil or gas, defending its position by pointing to Europe’s continued reliance on imports from Russia.

US Secretary of State Antony Blinken said earlier this month that “India has to make its own decisions about how it approaches” the Russian war in Ukraine.

The top US diplomat noted that “India’s relationship with Russia has developed over decades, at a time when the United States was not able to be partner to India,”

But “times have changed,” Blinken added, and the United States is “able and willing to be a partner of choice with India.”

— Manveena Suri in New Delhi contributed to this report.

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Puerto Rico power outage: Hundreds of thousands of homes and businesses still without service

About 760,000 of the island’s utility customers had electric service restored, the territory’s power grid operator said Friday evening.

That leaves about 740,000 homes and businesses without power in an outage that has closed schools for two days and caused other interruptions for Puerto Rico’s 3.2 million residents.

“We hope that at some point tonight, we will be able to have 1 million customers back online. This is subject to safety — for the system, for the employees and for the community,” Kevin Acevedo, vice president of LUMA Energy, the operator of Puerto Rico’s power grid operator, told reporters in San Juan.

The company cannot commit to saying when other customers will see power return, according to an announcement on its website.

“We are continuing to make progress in restoration but due to extensive damage at Costa Sur Substation, we are not in position to provide an estimate of full restoration at this time,” the energy provider said.

An unspecified failure led to a fire at the Costa Sur plant outside the town of Guayanilla on the southwest coast around 8:45 p.m. Wednesday, cutting power across the island, Acevedo has said. Firefighters have since extinguished the flames.

All customers on the island lost power initially, Josue Colon, Puerto Rico’s lead telecommunications and infrastructure engineer, told reporters Thursday, “because all the generating units went offline.” 

The exact cause wasn’t immediately known, the utility has said.

“Every single (piece of) equipment (at the plant’s switchyard) needs to be inspected and tested to make sure that when it’s back in service, we can restore power for customers reliably and safely,” Shay Bahramirad, LUMA Energy’s senior vice president of engineering and asset management, told reporters in San Juan on Friday.

The power outage also has interrupted water service tens of thousands of homes and businesses, Gov. Pedro Pierluisi said, citing the island’s aqueducts and sewers authority.
Puerto Rico canceled classes Friday for students for a second straight day. But school principals, custodians, and school cafeteria employees still were told to report to work Friday, the island’s education department said.
The island’s courts also were closed because of the outage, though some court services will be available online for urgent matters like mental health and restraining orders, the territory’s judicial system said.

All hospitals were operational by Thursday afternoon, whether their power was restored or they were operating via a generator, according to Secretary of the Interior Noelia García Bardales.

Replacement power plant parts ordered, official says

Early Thursday, the utility said the “massive island-wide blackout” might have been “caused by a circuit breaker failure” at the Costa Sur plant.

Firefighters extinguished flames that affected two substations at the plant, the Bureau of Puerto Rico Fire Departments said Wednesday.

The cause of the fire is being investigated, Acevedo said Thursday morning, adding that the equipment was up to date on maintenance inspections.

Cleanup at the plant is underway, and replacement parts have been identified and ordered, Acevedo said.

LUMA is a joint venture of Quanta Services and the Canadian energy company ATCO, which the Puerto Rican government chose to take over the operation of the power grid from its previous public electric utility, the Puerto Rico Electric Power Authority. LUMA has been in charge of the power grid since June 1.

CNN’s Rafy Rivera, Stefano Pozzebon and Michelle Watson contributed to this report.



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Okta hack puts thousands of businesses on high alert

Okta, an authentication company used by thousands of organizations around the world, has now confirmed an attacker had access to one of its employees’ laptops for five days in January 2022 — but claims its service “has not been breached and remains fully operational.”

The disclosure comes as hacking group Lapsus$ has posted screenshots to its Telegram channel claiming to be of Okta’s internal systems, including one that appears to show Okta’s Slack channels, and another with a Cloudflare interface.

Any hack of Okta could have major ramifications for the companies, universities, and government agencies that depend upon Okta to authenticate user access to internal systems.

But in a statement on Tuesday afternoon, Okta now says that an attacker would only have had limited access during that five-day period — limited enough that the company claims “there are no corrective actions that need to be taken by our customers.”

Here’s what Okta chief security officer David Bradbury says is and isn’t at stake when one of its support engineers is compromised:

The potential impact to Okta customers is limited to the access that support engineers have. These engineers are unable to create or delete users, or download customer databases. Support engineers do have access to limited data – for example, Jira tickets and lists of users – that were seen in the screenshots. Support engineers are also able to facilitate the resetting of passwords and MFA factors for users, but are unable to obtain those passwords.

Writing in its Telegram channel, the Lapsus$ hacking group claims to have had “Superuser/Admin” access to Okta’s systems for two months, not just five days, that it had access to a thin client rather than a laptop, and claims that it found Okta storing AWS keys in Slack channels. The group also suggested it was using its access to zero in on Okta’s customers. The Wall Street Journal notes that in a recent filing Okta said it had over 15,000 customers around the world. It lists the likes of Peloton, Sonos, T-Mobile, and the FCC as customers on its website.

In a earlier statement sent to The Verge, Okta spokesperson Chris Hollis said the company has not found evidence of an ongoing attack. “In late January 2022, Okta detected an attempt to compromise the account of a third party customer support engineer working for one of our subprocessors. The matter was investigated and contained by the subprocessor.” Hollis said. “We believe the screenshots shared online are connected to this January event.”

“Based on our investigation to date, there is no evidence of ongoing malicious activity beyond the activity detected in January,” Hollis continued. But again, writing in their Telegram channel, Lapsus$ suggested that it had access for a few months.

Lapsus$ is a hacking group that’s claimed responsibility for a number of high-profile incidents affecting Nvidia, Samsung, Microsoft, and Ubisoft, in some cases stealing hundreds of gigabytes of confidential data.

Okta says it terminated its support engineer’s Okta sessions and suspended the account back in January, but claims it only received the final report from its forensics firm this week.

Update, 2:38PM ET: Added Okta’s statement and claims that the hack was very limited, with no corrective actions that need to be taken.

Update, 2:58PM ET: Added the Lapsus$ hacker group’s claim that it had access to a thin client rather than a laptop, that it found Okta storing AWS keys in Slack channels.



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Sixty-five businesses sign ad in newspaper calling on Texas governor to abandon anti-LGBTQ+ initiatives

Sixty-five companies including Apple (AAPL), Capital One (COF), Google, Ikea, Johnson & Johnson (JNJ), LinkedIn, Macy’s (M), Microsoft (MSFT), PayPal (PYPL), and Yahoo signed the open letter. “Discrimination is bad for business” the headline read in an advertisement in Friday’s The Dallas Morning News newspaper.

The letter was done in partnership with the Human Rights Campaign (HRC).

“Our companies do business, create jobs, and serve customers in Texas. We are committed to building inclusive environments where our employees can thrive inside and outside of the workplace,” the letter said. “For years we have stood to ensure LGBTQ+ people — our employees, customers, and their families — are safe and welcomed in the communities where we do business.”

“The recent attempt to criminalize a parent for helping their transgender child access medically necessary, age-appropriate healthcare in the state of Texas goes against the values of our companies,” the letter said. “This policy creates fear for employees and their families, especially those with transgender children, who might now be faced with choosing to provide the best possible medical care for their children but risk having those children removed by child protective services for doing so. It is only one of several efforts discriminating against transgender youth that are advancing across the country.”

The companies went on to “call on our public leaders — in Texas and across the country — to abandon efforts to write discrimination into law and policy. It’s not just wrong, it has an impact on our employees, our customers, their families, and our work.”

In February, Texas Attorney General Ken Paxton declared gender-affirming surgical procedures and treatments in children, including prescribing drugs that affect puberty, to be considered “child abuse.”

In response to Paxton’s legal opinion, the governor directed the Department of Family and Protective Services (DFPS) “to conduct a prompt and thorough investigation of any reported instances of these abusive procedures in the State of Texas.”

On Friday, Judge Amy Clark Meachum in Travis County blocked the state from enforcing Abbott’s order.

“The court finds sufficient cause to enter a temporary injunction,” Meachum said. She said Abbott’s order was “beyond the scope of his authority and unconstitutional” and that the parents of a transgender child and a psychologist who filed suit against the governor were likely to succeed at trial, which is set for July.

Paxton said on Twitter Friday that he is appealing.

CNN has reached out to Abbott’s office for a comment.



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Ford to address dealer concerns about separating its EV and legacy businesses

Ford CEO Jim Farley poses with the Ford F-150 Lightning pickup truck in Dearborn, Michigan, May 19, 2021.

Rebecca Cook | Reuters

Ford Motor dealer Marc McEver was taken back when he heard about the automaker’s plans to separate its electric vehicle and legacy businesses as part of a restructuring under CEO Jim Farley.

The owner of Olathe Ford Lincoln near Kansas City, Kansas, heard the news around 6:30 a.m. CST last Wednesday and “was calling Detroit” within 15 minutes to try to understand what was happening.

“When it was first announced, I was pretty set back,” McEver said. “I was freaking out before I had even shaven that day.”

But after speaking with Ford officials since then, McEver, whose dealership specializes in commercial and fleet vehicles, is now excited about the plans.

“After talking to some of the people at Ford, I feel a lot better,” he said. “All this is pretty ingenious.”

Soothing concerns of dealers such as McEver is expected to be crucial for Ford executives Saturday during a meeting of the company’s franchised dealers at the National Auto Dealers Association Show in Las Vegas. The event annually attracts thousands of franchise dealers, including many of Ford’s roughly 3,100 retailers.

Farley caused waves across Wall Street and the automotive industry last week when he announced the separation plans. He called them “one of the biggest changes” in the history of the more than century-old company, including dealers “specializing” in certain vehicles.

Farley said some dealers such as McEver may specialize in fleet vehicles, while others only do electric vehicles or sales to retail customers.

“We’re going to bet on the dealer franchise system,” Farley said. “That’s a different bet than I hear from others. But we’re going to do it by asking them to specialize.”

‘Better than Tesla’?

Farley’s plans add to significant pressures and changes for franchise dealers, which many Wall Street analysts view as a negative for legacy automakers such as Ford when it comes to EVs. They argue the system eats into vehicle profits and can provide more inconsistent experiences compared to EV start-ups and Tesla, which own their stores and sell directly to consumers.

Those who want to sell EVs may have to operate in completely new ways, including online ordering, commitment to not carrying any inventory and selling at transparent non-negotiable prices, as some dealers have taken advantage or high demand and low vehicle inventories to mark up prices.

“In the next 60 days, we’re going to be out talking to all of our dealers around the world, and developing a pithy list of standards for a new experience that’s going to be better than Tesla,” Farley said.

Ford and other legacy automakers are contractually obligated to sell through franchised dealers. Many states also have laws that block direct sales of vehicles by automakers to consumers.

Franchise dealers for decades have fought to keep the traditional selling system in place. Traditional automakers view dealers as partners that are particularly important when it comes to servicing vehicles and community involvement.

Big meeting

Ford will attempt to address any and all concerns about the announced plans at Saturday’s NADA meeting, said spokesperson Debra Hotaling.

“That’s why we do this. We work really hard to talk to our dealers and listen to them,” she said, reiterating Farley’s comments about working with its dealers on these plans.

The changes could cost dealers millions of dollars in upgrades depending on their size. They also could force some individual dealers to sell to larger, sometimes publicly traded companies such as AutoNation and Lithia Motors.

Consolidation of dealer networks has been a major trend in recent years amid trying times during the coronavirus pandemic and automakers pushing dealers to invest more in EVs.

Ryan LaFontaine, CEO and co-owner of LaFontaine Automotive Group in Michigan, says he’s excited about EVs, but would like to know some additional details about Ford’s plans and requirements.

“It’s a big change, but it’s going to be something that we embrace and we’re excited about,” he said. “It makes sense, but we’re still waiting as dealers to understand the full impact.”

LaFontaine said his company, which has three Ford dealerships and 26 other stores in Michigan, is “all-in” when it comes to EVs.

The company, which sold nearly 44,000 vehicles last year, has already invested close to $1 million in its transition to EVs. His franchises range from the Detroit automakers and Toyota to Volvo-backed EV start-up Polestar.

“It’s an all-in play. All manufacturers are pretty much taking their entire portfolio, whether it be today or in the near future, to be EVs,” he said. “If you’re not adapting, really what you’re doing is saying you’re not going to proceed forward with Ford or believing in the vision they have. Not just Ford, all manufacturers.”

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